Risk Management

The Profession

After witnessing the aftermath of medical error firsthand, Jeff Driver dedicated himself to reducing risk and promoting prevention in health care.
By: | August 29, 2017 • 4 min read

R&I: What was your first job?

Respiratory therapist at the Cleveland Clinic.

R&I: How did you come to work in risk management?

When I worked as an orderly at an inner-city hospital in Cleveland, my team experienced the trauma of medical error involving a child. All my training hadn’t prepared me for that — for medical error and its causes, its scope, its prevention. As a result, I became a patient representative, and shortly thereafter, a risk manager.

R&I: What is the risk management community doing right?

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We’ve adopted enterprise risk management nicely.  And while that’s a good holistic strategy, I don’t think it’s the silver bullet. We need to continue to work on risk management effectiveness.

R&I: What could the risk management community be doing a better job of?

Using technology to collect and analyze data to quickly implement safety interventions. In short, prevention.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

Probably adopting new technology. Other industries have been quick to do so — AI for example —  but we’re a little laggard at adopting technologies that are designed specifically for the health care space and managing risk.

Jeffrey Driver, CRO, Stanford University Medical Center and CEO, The Risk Authority Stanford

R&I: What emerging commercial risk most concerns you?

Cyber risk and cyber threat.

R&I: How much business do you do direct versus going through a broker?

We engage with our brokers hand in hand, as a partnership. Our CEOs and team meet and work directly with underwriters on an annual basis all over the world.

R&I: Are you optimistic about the U.S. economy or pessimistic?

Optimistic.

R&I: Who is your mentor and why?

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I’ve had many mentors over the years, but my first mentor, actually, was my first broker. Before I even became a risk manager, I reached out to her about an internship with her company and she went to bat for me. While I didn’t end up with the internship, I did end up working with her as my first broker. She took me under her wing and taught me the business. And while she’s now retired, we remain close.

R&I: What have you accomplished that you are proudest of?

I haven’t accomplished it yet. We’ve done a lot and there are many things my team has done that I’m proud of, but I feel like we can’t stop until we reach zero harm. And while that’s perhaps not entirely possible, we will continue to endeavor for it. I’m also taking a personal and active interest in suicide prevention.

R&I: How many e-mails do you get in a day?

200-plus.

“I love putting people together with complimentary skills and disciplines, and then helping to foster and focus those talents in a particular direction.”

R&I: What is your favorite book or movie?

Field of Dreams.

R&I: What’s the best restaurant you’ve ever eaten at?

Castello di Sinio in the Barolo wine region of northern Italy.

R&I: What is your favorite drink?

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Nickle & Nickle Cabernet Sauvignon single vineyard designates.

R&I: What is the most unusual/interesting place you have ever visited?

The Czech Republic right after it formed as a democracy. This was in the ’90s, after the Velvet Revolution, when the communist regime collapsed and a democracy and federalization deepened. The citizens were amazed at how Americans were living and beginning to embrace their own liberation. It was an amazing thing to witness.

R&I: What is the riskiest activity you ever engaged in?

Scuba diving.

R&I: If the world has a modern hero, who is it and why?

The people reading this and the ones in our industry who never give up. The ones that want to learn more, and do better, and never stop reaching.

R&I: What about this work do you find the most fulfilling or rewarding?

The thing I take the most joy in is bringing in teams of people to accomplish specific goals. I love putting people together with complimentary skills and disciplines, and then helping to foster and focus those talents in a particular direction.

R&I: What do your friends and family think you do?

I asked my daughter, who actually works within my company as a business writer. Here’s what she said: “What I see you doing is bringing together a team of bright, passionate, and talented people who want to make health care better in whatever way they can. You have a vision that unites them, one that embraces a diversity of strengths and strategies, which then accelerates the growth of innovation. I see you redefining what it means to be a risk manager in health care, and while complex, what it all boils down to is I see you trying to help save lives.”




Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]

More from Risk & Insurance

More from Risk & Insurance

Risk Management

The Profession

As a professor of business, Jack Hampton knows firsthand the positive impact education has on risk managers as they tackle growing risks.
By: | April 9, 2018 • 4 min read

R&I: Who is your mentor and why?

Ellen Thrower, president (retired), The College of Insurance, introduced me to the importance of insurance as a component of risk management. Further, she encouraged me to explore strategic and operational risk as foundation topics shaping the role of the modern risk manager.

Chris Mandel, former president of RIMS and Risk Manager of the Year, introduced me to the emerging area of enterprise risk management. He helped me recognize the need to align hazard, strategic, operational and financial risk into a single framework. He gave me the perspective of ERM in a high-tech environment, using USAA as a model program that later won an excellence award for innovation.

Bob Morrell, founder and former CEO of Riskonnect, showed me how technology could be applied to solving serious risk management and governance problems. He created a platform that made some of my ideas practical and extended them into a highly-successful enterprise that served risk and governance management needs of major corporations.

R&I: How did you come to work in this industry?

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From a background in corporate finance and commercial banking, I accepted the position of provost of The College of Insurance. Recognizing my limited prior knowledge in the field, I became a student of insurance and risk management leading to authorship of books on hazard and financial risk. This led to industry consulting, as well as to the development of graduate-level courses and concentrations in MBA programs.

R&I: What was your first job?

The provost position was the first job I had in the industry, after serving as dean of the Seton Hall University School of Business and founding The Princeton Consulting Group. Earlier positions were in business development with Marine Transport Lines, consulting in commercial banking and college professorships.

R&I: What have you accomplished that you are proudest of?

Creating a risk management concentration in the MBA program at Saint Peter’s, co-founding the Russian Risk Management Society (RUSRISK), and writing “Fundamentals of Enterprise Risk Management” and the “AMA Handbook of Financial Risk Management.”

A few years ago, I expanded into risk management in higher education. From 2017 into 2018, Rowman and Littlefield published my four books that address risks facing colleges and universities, professors, students and parents.

Jack Hampton, Professor of Business, St. Peter’s University

R&I: What is your favorite book or movie?

The Godfather. I see it as a story of managing risk, even as the behavior of its leading characters create risk for others.

R&I: What is your favorite drink?

Jameson’s Irish whiskey. Mixed with a little ice, it is a serious rival for Johnny Walker Gold scotch and Jack Daniel’s Tennessee whiskey.

R&I: What is the most unusual/interesting place you have ever visited?

Mount Etna, Taormina, and Agrigento, Sicily. I actually supervised an MBA program in Siracusa and learned about risk from a new perspective.

R&I: What is the riskiest activity you ever engaged in?

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Army Airborne training and jumping out of an airplane. Fortunately, I never had to do it in combat even though I served in Vietnam.

R&I: If the world has a modern hero, who is it and why?

George C. Marshall, one of the most decorated military leaders in American history, architect of the economic recovery program for Europe after World War II, and recipient of the 1953 Nobel Peace Prize. For Marshall, it was not just about winning the war. It was also about winning the peace.

R&I: What about this work do you find the most fulfilling or rewarding?

Sharing lessons with colleagues and students by writing, publishing and teaching. A professor with a knowledge of risk management does not only share lessons. The professor is also a student when MBA candidates talk about the risks they manage every day.

R&I: What is the risk management community doing right?

Sensitizing for-profit, nonprofit and governmental agencies to the exposures and complexities facing their organizations. Sometimes we focus too much on strategies that sound good but do not withstand closer examination. Risk managers help organizations make better decisions.

R&I: What could the risk management community be doing a better job of?

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Developing executive training programs to help risk managers assume C-suite positions in organizations. Insurance may be a good place to start but so is an MBA degree. The Risk and Insurance Management Society recognizes the importance of a wide range of risk knowledge. Colleges and universities need to catch up with RIMS.

R&I: What emerging commercial risk most concerns you?

Cyber risk and its impact on hazard, operational and financial strategies. A terrorist can take down a building. A cyber-criminal can take down much more.

R&I: What does your family think you do?

My family members think I’m a professor. They do not seem to be too interested in my views on risk management.




Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]