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2017 Risk All Star: Kevin Moss

Claims Closure Project a Success

Kevin Moss jocularly refers to himself as a “recovering adjuster.” But the term is apt, given the way his view of claims has evolved over time. He sees the big picture, he asks questions and listens. He figures out how to turn each unique situation into a win for everyone.

Kevin Moss, Director of Casualty Insurance and Risk, Michelin North America

Moss is the director of Casualty Insurance and Risk for Greenville, S.C.-based Michelin North America Inc., managing risk for 22,000-plus employees across 19 plants. One key area of focus for Moss, since joining the company in 2007, has been reducing the company’s outstanding liability exposure from worker injury claims — some decades old.

In 2014, Moss launched Michelin’s largest comprehensive claim review to date and determined that of the company’s 483 open claims, 186 high-value claims accounted for 83 percent of Michelin’s outstanding liability.

Working closely with partners from claims services provider Gallagher Bassett Services and broker Willis Towers Watson, the team brought in reserve experts and undertook a sizable claims closure project.

The outstanding exposure on the closure project has been reduced to $14,097,290 – a 46 percent reduction in outstanding reserves. Achieving that, said Moss, takes hard work, but the keys to success are quite clear.

First things first: Put in the work on the front end to review all claims and ensure they’re correctly reserved. With that locked down, you can put settlement plans in place for each claim, involving annuity companies where possible.

Moss says he’s not opposed to spending extra money to close a claim, and he credits Michelin’s leadership for allowing him the leeway to do so. Getting that kind of buy-in for a claims closure project, he said, means being able to clearly express the business case and the benefits for the company.

“I want to make sure that the financial people here understand what I’m doing, that my boss understands it.  So I’ve had to learn how to speak finance — I do have an econ degree so that helps.” — Kevin Moss, Director of Casualty Insurance and Risk, Michelin North America

“I want to make sure that the financial people here understand what I’m doing, that my boss understands it,” he said, “so I’ve had to learn how to speak finance — I do have an econ degree so that helps.”

When it’s time to approach claimants, keep in mind that some claims require careful handling.

In Michelin’s case, “most of the older claims are medical,” Moss explained, “and people are scared to monkey with something they’ve been doing since the ’60s.”

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That’s why Moss wasn’t content to just send out letters. He knew that in some cases, his efforts would be better spent going to people’s houses, bringing an annuity expert along, and explaining to people face-to-face what settling the claim would mean.

With many of the claimants advancing in age, Moss would talk to them about creating a transferable annuity, allowing them to give it to a grandchild or other family member to help pay for college.

Above all, Moss is committed to making sure each settlement is fair.

“Not only do we want to make sure we understand what the exposure is,” he said, “we want to make sure we do the right thing by everybody.” &

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Risk All Stars stand out from their peers by overcoming challenges through exceptional problem solving, creativity, perseverance and passion.

See the complete list of 2017 Risk All Stars.

More from Risk & Insurance

More from Risk & Insurance

Risk Management

The Profession: Curt Gross

This director of risk management sees cyber, IP and reputation risks as evolving threats, but more formal education may make emerging risk professionals better prepared.
By: | June 1, 2018 • 4 min read

R&I: What was your first job?

My first non-professional job was working at Burger King in high school. I learned some valuable life lessons there.

R&I: How did you come to work in risk management?

After taking some accounting classes in high school, I originally thought I wanted to be an accountant. After working on a few Widgets Inc. projects in college, I figured out that wasn’t what I really wanted to do. Risk management found me. The rest is history. Looking back, I am pleased with how things worked out.

R&I: What is the risk management community doing right?

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I think we do a nice job on post graduate education. I think the ARM and CPCU designations give credibility to the profession. Plus, formal college risk management degrees are becoming more popular these days. I know The University of Akron just launched a new risk management bachelor’s program in the fall of 2017 within the business school.

R&I: What could the risk management community be doing a better job of?

I think we could do a better job with streamlining certificates of insurance or, better yet, evaluating if they are even necessary. It just seems to me that there is a significant amount of time and expense around generating certificates. There has to be a more efficient way.

R&I: What was the best location and year for the RIMS conference and why?

Selfishly, I prefer a destination with a direct flight when possible. RIMS does a nice job of selecting various locations throughout the country. It is a big job to successfully pull off a conference of that size.

Curt Gross, Director of Risk Management, Parker Hannifin Corp.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

Definitely the change in nontraditional property & casualty exposures such as intellectual property and reputational risk. Those exposures existed way back when but in different ways. As computer networks become more and more connected and news travels at a more rapid pace, it just amplifies these types of exposures. Sometimes we have to think like the perpetrator, which can be difficult to do.

R&I: What emerging commercial risk most concerns you?

I hate to sound cliché — it’s quite the buzz these days — but I would have to say cyber. It’s such a complex risk involving nontraditional players and motives. Definitely a challenging exposure to get your arms around. Unfortunately, I don’t think we’ll really know the true exposure until there is more claim development.

R&I: What insurance carrier do you have the highest opinion of?

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Our captive insurance company. I’ve been fortunate to work for several companies with a captive, each one with a different operating objective. I view a captive as an essential tool for a successful risk management program.

R&I: Who is your mentor and why?

I can’t point to just one. I have and continue to be lucky to work for really good managers throughout my career. Each one has taken the time and interest to develop me as a professional. I certainly haven’t arrived yet and welcome feedback to continue to try to be the best I can be every day.

R&I: What have you accomplished that you are proudest of?

I would like to think I have and continue to bring meaningful value to my company. However, I would have to say my family is my proudest accomplishment.

R&I: What is your favorite book or movie?

Favorite movie is definitely “Good Will Hunting.”

R&I: What’s the best restaurant you’ve ever eaten at?

Tough question to narrow down. If my wife ran a restaurant, it would be hers. We try to have dinner as a family as much as possible. If I had to pick one restaurant though, I would say Fire Food & Drink in Cleveland, Ohio. Chef Katz is a culinary genius.

R&I: What is the most unusual/interesting place you have ever visited?

The Grand Canyon. It is just so vast. A close second is Stonehenge.

R&I: What is the riskiest activity you ever engaged in?

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A few, actually. Up until a few years ago, I owned a sport bike (motorcycle). Of course, I wore the proper gear, took a safety course and read a motorcycle safety book. Also, I have taken a few laps in a NASCAR [race car] around Daytona International Speedway at 180 mph. Most recently, trying to ride my daughter’s skateboard.

R&I: If the world has a modern hero, who is it and why?

The Dalai Lama. A world full of compassion, tolerance and patience and free of discrimination, racism and violence, while perhaps idealistic, sounds like a wonderful place to me.

R&I: What about this work do you find the most fulfilling or rewarding?

I really enjoy the company I work for and my role, because I get the opportunity to work with various functions. For example, while mostly finance, I get to interact with legal, human resources, employee health and safety, to name a few.

R&I: What do your friends and family think you do?

I asked my son. He said, “Risk management and insurance.” (He’s had the benefit of bring-your-kid-to-work day.)

Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]