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Risk Management

The Profession

Facebook’s global risk manager is motivated by the positive change she helps her company create in the world.
By: | October 15, 2016 • 5 min read

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R&I What was your first job?

Working at a dim sum restaurant in San Francisco called Yang Sing. My mom’s best friend owned the restaurant so she recruited/shanghaied me for a summer job in the kitchen. These were the days before gloves in food prep. Soy sauce chicken wrapped in foil led to lots of foil cuts, thus an early foray into employment injuries. In retrospect, it was a great experience, it certainly motivated me to do well in school and focused me to go to college.

R&I How did you come to work in risk management?

I started out my career in insurance with the brokerage Sedgwick, since acquired by Marsh, simply because I wanted to work in downtown San Francisco. While at Sedgwick, I immediately started to take insurance classes and became interested in risk management after taking a couple of ARM classes. I liked the idea of delving deeper into one company’s risk.

R&I What is the risk management community doing right?

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Essentially, we work collaboratively and cross-functionally with the business to identify, quantify and manage risks, and we provide the technical guidance in the use of risk transfer products or self-insurance. Now, instead of being a cost center we look at proactive ways to add to the top-line growth of our companies.

R&I What insurance carrier do you have the highest opinion of?

Well I could say Berkshire Hathaway, but that is because I’m a groupie of Warren Buffet’s. But from a professional prospective, it boils down to the fact that most insurance carriers have the capability and capacity, but do they have the creativity? Will they take the time to understand your business needs and can they give the policyholder something close to contract certainty with respects to the pre-discussed risks?

R&I How much business do you do direct versus going through a broker?

None. I feel that the broker offers the knowledge and specialization of the markets, relationships and consulting expertise.

R& I Are you optimistic about the U.S. economy or pessimistic and why?

Long-term, I’m optimistic. We still have an incredible platform for creativity and growth. Short-term, I’m pessimistic because of how intertwined the world’s economy is and the effect of that. The slowdown in China, for example, will touch us here.

R&I Who is your mentor and why?

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I am fortunate to have many mentors, but I would say Carol Harrington, the risk manager at Sun Microsystems Inc., always believed in me. She showed me the value of the cross-functional relationship, the art of negotiation and creativity, and in the end, that there is no substitute for substance. I’ll never forget her words to me during my third week at Sun, at 9 p.m. on a Thursday night. Carol said, “I’m going to help you find another job.” I thought to myself, “Really I can’t be that bad.” She continued on to say, “in order to move up, you need to move out … you’ll be the risk manager someday.”

R&I What have you accomplished that you are proudest of?

How can I not say my kids? I tell them that society values money and power, and I value who they are as a person. BUT, make enough money to support yourself. They turned out to be awesome people.

R&I What is your favorite book or movie?

I’m a Harry Potter aficionado. I love how the author weaves the story line together and leaves clues in the early books to set up for the future.

R&I What is the most unusual/interesting place you have ever visited?

Pompeii, Italy. The preserved history from the Roman civilization to the sadness of the fate of who were essentially the poor.

R&I What is the riskiest activity you ever engaged in?

Feeding a tiger a strip of raw meat with a pair of rusted tongs through a chain-link fence that only came up to my waist. I call it risk management brain freeze.

R&I If the world has a modern hero, who is it and why?

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OK, not trying to score any brownie points, but Mark Zuckerberg. He is prescient, leads with conviction and is a clear communicator. He is generous and respectful to others in how he interacts with employees, trying to put them at ease and giving them authority and credit. Every Friday he speaks with the employees, and you can ask any question you want. I admit, in the early days while I sat in the front row, I thought to myself, I wonder if Mark sees me and thinks, ‘What is my mother-in-law doing here?’ But I find the common thread of intelligence and security and the collegial atmosphere simply amazing.

Feeding a tiger a strip of raw meat with a pair of rusted tongs through a chain-link fence that only came up to my waist. I call it risk management brain freeze.

R&I What about this work do you find the most fulfilling or rewarding?

Every day I walk through the Facebook office I am filled with gratitude to work at a place with such an altruistic mission: connecting the world and making it a better place by sharing thoughts and viewpoints. For every 10 people in the developing world who are on the internet, one person is lifted out of poverty.

R&I What do your friends and family think you do?

Shockingly, my children know what I do as they have been brought up with the RIMS swag. They have heard of Factory Mutual (great bags) and Zurich (chocolate) and my daughter wants to become an insurance professional. Imagine that — a next generation professional. She has heard stories about how many ways risks can be managed and how insurance makes capitalism possible. She even has a T-shirt with the faces of Charlie Munger and Warren Buffet. So, I guess, my friends and family have been schooled about risk management, through my exuberance and crazy stories.




Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]

More from Risk & Insurance

More from Risk & Insurance

Pharma Under Fire

Opioids Give Rise to Liability Epidemic

Opioids were supposed to help. Instead, their addictive power harmed many, and calls for accountability are broadening.
By: | May 1, 2018 • 8 min read

The opioid epidemic devastated families and flattened entire communities.

The Yale School of Medicine estimates that deaths are nearly doubling annually: “Between 2015 and 2016, drug overdose deaths went from 33,095 to 59,000, the largest annual jump ever recorded in the United States. That number is expected to continue unabated for the next   several years.”

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That’s roughly 160 deaths every day — and it’s a count that’s increasing daily.

In addition to deaths, the number of Americans struggling with an opioid disorder disease (the official name for opioid addiction) is staggering.

The National Institute on Drug Abuse (NIDA) estimates that 2 million people in the United States suffer from substance use disorders related to prescription opioid pain relievers, and roughly one-third of those people will “graduate” to heroin addiction.

Conversely, 80 percent of heroin addicts became addicted to opioids after being prescribed opioids.

As if the human toll wasn’t devastating enough, NIDA estimates that addiction costs reach “$78.5 billion a year, including the costs of health care, lost productivity, addiction treatment, and criminal justice involvement.”

Shep Tapasak, managing principal, Integro Insurance Brokers

With numbers like that, families are not the only ones left picking up the pieces. Municipalities, states, and the federal government are strained with heavy demand for social services and crushing expenditures related to opioid addiction.

Despite the amount of money being spent, services are inadequate and too short in duration. Wait times are so long that some people literally die waiting.

Public sector leaders saw firsthand the range and potency of the epidemic, and were among the first to seek a legal reckoning with the manufacturers of  synthetic painkillers.

Seeking redress for their financial burden, some municipalities, states and the federal government filed lawsuits against big pharmaceutical companies and manufacturers. To date, there are more than 100 lawsuits on court dockets.

States such as Ohio, West Virginia, New Jersey, Pennsylvania and Arkansas have been hit hard by the epidemic. In Arkansas alone, 72 counties, 15 cities, and the state filed suit, naming 65 defendants. In Pennsylvania, 16 counties, Philadelphia, and Commonwealth officials have filed lawsuits.

Forty one states also have banded together to subpoena information from some drug manufacturers.

Pennsylvania’s Attorney General, Josh Shapiro, recently told reporters that the banded effort seeks to “change corporate behavior, so that the industry can no longer do what I think it’s been doing, which is turning a blind eye to the effects of dumping these drugs in the communities.”

The volume of legal actions is growing, and some of the Federal cases have been bound together in what is called multidistrict litigation (MDL). These cases will be heard by a judge in Ohio. Plaintiffs hope for a settlement that will provide funding to be used to help thwart the opioid epidemic.

“From a societal perspective, this is obviously a big and impactful issue,”  said Jim George,  a managing director and global claims head with Swiss Re Corporate Solutions. “A lot of people are suffering in connection with this, and it won’t go away anytime soon.

“Insurance, especially those in liability, will be addressing this for a long time. This has been building over five or six years, and we are just now seeing the beginning stages of liability suits.” 

Basis for Lawsuits

The lawsuits filed to date are based on allegations concerning: What pharma knew or didn’t know; what it should have known; failure to monitor size and frequency of opioid orders, misrepresentation in marketing about the addictive nature of opioids; and false financial disclosures.

Opioid manufacturers, distributors and large drugstore chains together represent a $13 billion-a-year industry, meaning the stakes are high, and the pockets deep. Many have compared these lawsuits to the tobacco suits of the ’90s.

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But even that comparison may pale. As difficult as it is to quit smoking, that process is less arduous than the excruciating and often impossible-to-overcome opioid addiction.

Francis Collins, a physician-geneticist who heads the National Institutes of Health, said in a recorded session with the Washington Post: “One really needs to understand the diabolical way that this particular set of compounds rewires the brain in order to appreciate how those who become addicted really are in a circumstance where they can no more [by their own free will] get rid of the addiction than they can get free of needing to eat or drink.”

“Pharma and its supply chain need to know that this is here now. It’s not emerging, it’s here, and it’s being tried. It is a present risk.” — Nancy Bewlay, global chief underwriting officer for casualty, XL Catlin

The addiction creates an absolutely compelling drive that will cause people to do things against any measure of good judgment, said Collins, but the need to do them is “overwhelming.”

Documented knowledge of that chemistry could be devastating to insureds.

“It’s about what big pharma knew — or should have known.  A key allegation is that opioids were aggressively marketed as the clear answer or miracle cure for pain,” said Shep Tapasak, managing principal, Integro Insurance Brokers.

These cases, Tapasak said, have the potential to be severe. “This type of litigation boils down to a “profits over people” strategy, which historically has resonated with juries.”

Broadening Liability

As suits progress, all sides will be waiting and watching to see what case law stems from them. In the meantime, insurance watchers are predicting that the scope of these suits will broaden to include other players in the supply chain including manufacturers, distribution services, retail pharmacies, hospitals, physician practices, clinics, clinical laboratories and marketing agencies.

Litigation is, to some extent, about who can pay. In these cases, there are several places along the distribution chain where plaintiffs will seek relief.

Nancy Bewlay, global chief underwriting officer for casualty, XL Catlin

Nancy Bewlay, XL Catlin’s global chief underwriting officer for casualty, said that insurers and their insureds need to pay close attention to this trend.

“Pharma and its supply chain need to know that this is here now. It’s not emerging, it’s here, and it’s being tried. It is a present risk,” she said.

“We, as insurers who identify emerging risks, have to communicate to clients. We like to be on the forefront and, if we can, positively influence the outcome for our clients in terms of getting ahead of their risks.”

In addition to all aspects of the distribution chain, plaintiffs could launch suits against directors and officers based on allegations that they are ultimately responsible for what the company knew or should have known, or that they misrepresented their products or signed off on misleading financial statements.

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Shareholders, too, could take aim at directors and officers for loss of profits or misleading statements related to litigation.

Civil litigation could pave the way, in some specific instances, for criminal charges. Mississippi Attorney General Jim Hood, who in 2015 became the first state attorney general to file suit against a prescription drug maker, has been quoted as saying that if evidence in civil suits points to criminal behavior, he won’t hesitate to file those charges as well.

Governing, a publication for municipalities and states, quoted Hood in late 2017 as saying, “If we get into those emails, and executives are in the chain knowing what they’ve unleashed on the American public, I’m going to kick it over to a criminal lawsuit. I’ve been to too many funerals.”

Insurers and insureds can act now to get ahead of this rising wave of liability.

It may be appropriate to conduct a review of policy underwriting and pricing. XL Catlin’s Bewlay said, “We are not writing as if everyone is a pharma manufacturer. Our perception of what is happening is that everyone is being held accountable as if they are the manufacturer.

“The reality is that when insurers look at the pharma industry and each part of the supply chain, including the pharma companies, those in the chain of distribution, transportation, sales, marketing and retail, there are different considerations and different liabilities for each. This could change the underwriting and affect pricing.”

Bewlay also suggests focusing on communications between claims teams and underwriters and keeping a strong line of communication open with insureds, too.

“We are here to partner with insureds, and we talk to them and advise them about this crisis. We encourage them to talk about it with their risk managers.”

Tapasak from Integro encourages insureds to educate themselves and be a part of the solution. “The laws are evolving,” he said. “Make absolutely certain you know your respective state laws. It’s not enough to know about the crisis, you must know the trends. Be part of the solution and get as much education as possible.

“Most states have ASHRM chapters that are helping their members to stay current on both passed and pending legislation. Health care facilities and providers want to do the right thing and get educated. And at the same time, there will likely be an uptick in frivolous claims, so it’s important to defend the claims that are defensible.”

Social Service Risk

In addition to supply chain concerns, insurers and insureds are concerned that even those whose mission it is to help could be at risk.

Hailed as a lifesaver, and approved by the Food and Drug Administration (FDA), the drug Naloxone, can be administered to someone who is overdosing on opioids.  Naloxone prevents overdose by blocking opioid receptor sites and reversing the effects of the overdose.

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Some industry experts are concerned that police and emergency responders could incur liability after administering Naloxone.

But according to the U.S. Department of Justice, “From a legal standpoint, it would be extremely difficult to win a lawsuit against an officer who administers Naloxone in good faith and in the course of employment. … Such immunity applies to … other professional responders.”

Especially hard hit are foster care agencies, both by increased child placements and stretched budgets. More details in our related coverage.

While the number of suits is growing and their aim broadening, experts think that some good will come of the litigation. Settlements will fund services for the addicted and opioid risk awareness is higher than ever. &

Mercedes Ott is managing editor of Risk & Insurance. She can be reached at [email protected]