NWCDC Adopts Technology Track
From wearables to insurtech, telemedicine and more, employers face budding challenges as technology advances. Adapting tech into the workers’ comp system can help reduce claims and provide positive results, but technology can also create strife.
“We’re all challenged by technology and how to utilize it,” said William Wainscott, manager of occupational health & workers’ compensation at International Paper. “The new technology track at NWCDC will give us an opportunity to see how other employers are using technology to advance their programs.”
The National Workers’ Compensation and Disability Management Conference & Expo boasts a number of technology-based sessions during its Dec. 6 through Dec. 8 conference in Mandalay Bay, Las Vegas.
“The track focuses on the integration or use of technology. For example, there is a session on using telemedicine. We’ve been talking about telemedicine for workers’ comp for years. There’s also a great panel discussing use of analytical tools throughout the claims process. I am very interested in the session about wearables,” he said.
Wainscott acts as an NWCDC program co-chair and, together with co-chair Denise Algire, has worked to provide a diverse group of topics. Algire added that when they were designing the program this year, they wanted to create content around technology that is relevant to employers.
“So much of the industry is surrounded by technology,” she said.
Algire is the director of risk initiatives and the national medical director of risk management at Albertsons Companies. She will be addressing “How High-Performance Claims Organizations Use Technology to Differentiate Their Operations” during the conference.
In this session, Algire and her colleagues will discuss technology’s impact on high-performing claims-management organizations and share concrete examples on how technology is used to drive claim outcomes.
Tech isn’t the only topic of interest. This year’s NWCDC is robust with diverse topics that employers and service providers will want to see. With sessions on complex claims, pharmacy management strategies, predictive analytics, managed care and more, NWCDC has a little bit of everything in store.
“Every year we strive to bring in new speakers and new ideas focused on employer best practices,” said Algire. She noted that one of the biggest challenges is having two sessions of interest occurring at the same time. “To ensure attendees have a chance to participate in popular sessions, this year has a few key repeating sessions. The agenda is laid out so that attendees can pick the topics that are most relevant for them and their businesses.”
Barry Bloom, a principal consultant with the bdb Group, will speak at one of the repeating sessions. “The Double Play-Process: A Blueprint for Closing Complex, High-Value Claims,” held on Thursday, Dec. 7, at 10:45 am and 4:15 pm, will cover topics on managing high-exposure litigated claims, practicing claim-process quality control and adopting the double-play process into managing claims.
“I always walk away from this session with an ‘a-ha’ moment. There’s always someone who gives a tip or two that I can apply to my own program.” — William Wainscott, manager, workers’ comp and occupational health, International Paper
Wainscott and Algire will both be speaking at the conference as well.
“60 Tips in 60 Minutes — Sage Advice for Overcoming Complex Claims Challenges” is scheduled for Friday, Dec. 8, at 8:30 am. The fast-paced nature of the session will keep attendees on their toes as the panel of seven industry experts, including Wainscott, give tips on how to better deal with and prevent complex claim challenges.
“I always walk away from this session with an ‘a-ha’ moment,” Wainscott said. “There’s always someone who gives a tip or two that I can apply to my own program.”
Algire, in addition to speaking on high-performance claims and technology, will be speaking during “Where’s the ‘Care’ in Managed Care? Fixing Misaligned Incentives.”
“Managed care was developed with the objective of getting patients the best care,” she explained. “What has happened over time with managed care is misaligned incentives with unintended consequences.”
Frank Pennachio, partner at Oceanus Partners, will tackle care management alongside Algire. They will discuss these unintended consequences, diving into the flaws in percentage-of-savings models, fee-splitting and other payment arrangements. The session is scheduled for Thursday, Dec. 7, at 10:45 am.
‘The Nordstrom Way’
In total, the conference features 34 breakout sessions, two mega sessions, one general session and a keynote address delivered by Janine Kral, the VP of risk management at Nordstrom.
“Janine’s continuing the discussion within the industry on driving employee advocacy and getting employees engaged,” said Wainscott. “I’m interested in hearing how she takes the Nordstrom customer service philosophy and transfers it into the injured worker’s recovery process.”
“Injured worker engagement has a connection to what we do as retailers. A functional, happily engaged employee is more likely to provide great customer service to our customers,” Algire added.
Nordstrom’s workers’ comp program has long embraced the practice of injured worker advocacy, and Kral, leading the way, will speak on how the retailer applied its customer-focused approach to engaging with injured employees.
Kral has been with Nordstrom for 30 years, evolving the risk management department into the best-in-class program that exists today. “The Nordstrom Way: Boosting Injured-Worker Engagement” is set for Wednesday, Dec. 6, at 8:30 am.
The complete agenda for NWCDC can be found on the conference’s website, along with presenter bios and the Expo’s exhibitor list. &