Risk Insider: Matthew Nielsen

Latin America’s Insurance Industry Advances

By: | June 6, 2016 • 2 min read
Matthew Nielsen, a meteorologist and geographer with a great deal of experience in climate hazard models, is Senior Director, Global Governmental and Regulatory Affairs at RMS. He can be reached at [email protected]

Over 600 million people call Latin America “home,” with hundreds of thousands lifting themselves out of poverty and into the middle class each year.


But how many of those citizens or businesses are prepared for a major catastrophe, such as the earthquake that struck Ecuador on April 16? How many of them are thinking about catastrophic floods, such as those experienced in Paraguay and neighboring countries in 2015?

And if they have insurance, are the insurance markets in each country prepared to handle a financial disaster?

While these questions are difficult to answer with any certainty, it is comforting to know that the region is in the process of understanding the implications of future events. Countries from Costa Rica to Chile are beefing up their review of solvency standards for companies operating in their insurance markets, and companies are stepping up to the challenge.

While economic growth has slowed in Latin America in recent months and political turmoil has begun sprouting up in countries like Brazil, the future prospects for the region are as bright as ever.

Insurance regulators, such as those operating in Mexico, Colombia and Peru, for example, are implementing more comprehensive reviews for insurance companies.

In Mexico, implementation of Solvency II is ongoing, with the first two pillars (corporate governance and reporting) said to be already in place. Colombia recently initiated a process to review and approve earthquake catastrophe models for use by primary insurers. Peru has already put such a process in place.

Models are at the heart of this leap in sophistication. Some countries are setting up review processes for external models, similar to the requirements set forth in the first pillar of Solvency II.

Countries like Colombia and Peru developed interrogatories for reviewing these external models, hiring experts in the fields of seismology, engineering and actuarial science to review submissions.

Other countries, like Costa Rica, are investing in building their own models to help them understand their catastrophe exposure, a lengthy and costly endeavor.

In some cases, the increased insight into insurance industry risk brings to light vulnerabilities in the local markets. Costa Rica, for example, only recently privatized its insurance market.

Another vulnerability is the lack of insurance penetration. In Costa Rica, like much of Latin America, insurance is limited to commercial, industrial and high value residential risks. When it comes to protecting houses of working-class families, however, recent efforts fall short.

While companies are beginning to increase their market share and expand insurance penetration, regulators believe that the market won’t be able to help the country recover from a major natural disaster.


While economic growth slowed in Latin America in recent months and political turmoil bedevils countries like Brazil, the future prospects for the region are as bright as ever.

Businesses will continue to grow and invest, and home ownership will continue to rise. As the region grows, so too will the need to protect the assets accrued during this economic expansion.

Insurance is crucial to the resilience of Latin America, and a healthy insurance market will ensure that the region will continue to grow and prosper, despite the threat of natural disasters.

More from Risk & Insurance

More from Risk & Insurance

Risk Management

The Profession

Janet Sheiner, VP of risk management and real estate at AMN Healthcare Services Inc., sees innovation as an answer to fast-evolving and emerging risks.
By: | March 5, 2018 • 4 min read

R&I: What was your first job?

As a kid, bagging groceries. My first job out of school, part-time temp secretary.

R&I: How did you come to work in risk management?

Risk management picks you; you don’t necessarily pick it. I came into it from a regulatory compliance angle. There’s a natural evolution because a lot of your compliance activities also have the effect of managing your risk.

R&I: What is the risk management community doing right?


There’s much benefit to grounding strategic planning in an ERM framework. That’s a great innovation in the industry, to have more emphasis on ERM. I also think that risk management thought leaders are casting themselves more as enablers of business, not deterrents, a move in the right direction.

R&I: What could the risk management community be doing a better job of?

Justified or not, risk management functions are often viewed as the “Department of No.” We’ve worked hard to cultivate a reputation as the “Department of Maybe,” so partners across the organization see us as business enablers. That reputation has meant entertaining some pretty crazy ideas, but our willingness to try and find a way to “yes” tempered with good risk management has made all the difference.

Janet Sheiner, VP, Risk Management & Real Estate, AMN Healthcare Services Inc.

R&I: What was the best location and year for the RIMS conference and why?

San Diego, of course!  America’s Finest City has the infrastructure, Convention Center, hotels, airport and public transportation — plus you can’t beat our great weather! The restaurant scene is great, not to mention those beautiful coastal views.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

The emergence of risk management as a distinct profession, with four-year degree programs and specific academic curriculum. Now I have people on my team who say their goal is to be a risk manager. I said before that risk management picks you, but we’re getting to a point where people pick it.

R&I: What emerging commercial risk most concerns you?


The commercial insurance market’s ability to innovate to meet customer demand. Businesses need to innovate to stay relevant, and the commercial market needs to innovate with us.  Carriers have to be willing to take on more risk and potentially take a loss to meet the unique and evolving risks companies are facing.

R&I: Of which insurance carrier do you have the highest opinion?

Beazley. They have been an outstanding partner to AMN. They are responsive, flexible and reasonable.  They have evolved with us. They have an appreciation for risk management practices we’ve organically woven into our business, and by extension, this makes them more comfortable with taking on new risks with us.

R&I: Are you optimistic or pessimistic about the U.S. health care industry and why?

I am very optimistic about the health care industry. We have an aging population with burgeoning health care needs, coupled with a decreasing supply of health care providers — that means we have to get smarter about how we manage health care. There’s a lot of opportunity for thought leaders to fill that gap.

R&I: Who is your mentor and why?

Professionally, AMN Healthcare General Counsel, Denise Jackson, has enabled me to do the best work I’ve ever done, and better than I thought I could do.  Personally, my husband Andrew, a second-grade teacher, who has a way of putting things into a human perspective.

R&I: What have you accomplished that you are proudest of?

In my early 20s, I set a goal for the “corner office.” I achieved that when I became vice president.  I received a ‘Values in Practice’ award for trust at AMN. The nomination came from team members I work with every day, and I was incredibly humbled and honored.

R&I: What is your favorite book or movie?

The noir genre, so anything by Raymond Chandler in books. For movies,  “Double Indemnity,” the 1944 Billy Wilder classic, with insurance at the heart of it!

R&I: What is your favorite drink?


Clean water. Check out Water.org for how to help people enjoy clean, safe water.

R&I: What’s the best restaurant at which you’ve eaten?

Liqun Roast Duck Restaurant in Beijing.

R&I: What is the most unusual/interesting place you have ever visited?

China. See favorite restaurant above. This restaurant had been open for 100 years in that location. It didn’t exactly have an “A” rating, and it was probably not a place most risk managers would go to.

R&I: What is the riskiest activity you ever engaged in?

Eating that duck at Liqun!

R&I: If the world has a modern hero, who is it and why?

Dr. Seuss who, in response to a 1954 report in Life magazine, worked to reduce illiteracy among school children by making children’s books more interesting. His work continues to educate and entertain children worldwide.

R&I: What do your friends and family think you do?

They’re not really sure!

Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]