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Theft

Inventory Check Shows Over 300 Books Stolen

With global internet sales of stolen books changing the risk management equation, book dealers look for solutions to protect these antique treasures.
By: | April 23, 2018 • 4 min read

Pittsburgh, we have a book problem.

Although details are only just coming to light, a routine inventory for an insurance appraisal a year ago at the Carnegie Library discovered hundreds of books, maps and other antiquarian items were missing from the Oliver Rare Book Room at the library’s main branch in the Pittsburgh neighborhood of Oakland. The appraisal was conducted by Pall Mall Art Advisors, and the Allegheny County District Attorney is handling the investigation. The rare book collection has been closed.

Reviewing the Inventory

As part of the investigation, the library released a detailed list of the missing materials, which has been provided to the Antiquarian Booksellers Association of America (ABAA); that organization has put its member shops and dealers on alert.

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The library itself has not issued any press releases about the theft or the investigation. But an April 4 story in the Pittsburgh Post-Gazette reported that “the list shows 173 rare books are gone. In addition more than 590 maps and 3,230 plates were removed from another 130 books — likely cut out with razors or X-Acto blades. One rare book dealer, Michael Vinson, estimated the value of the stolen materials at more than $5 million.”

The Post-Gazette also reported that “in 1991, two rare book appraisers alerted Carnegie Library leaders that its valuable collection of centuries-old maps and rare books would be much safer and better preserved in more secure, nearby research libraries.”

According to an April 3 report in the Library Journal, “on the list of stolen items are ten volumes published before the year 1500 and many more from the 17th century. There is a first edition of Philosophiae Naturalis Principia Mathematica by Isaac Newton, published in 1687, as well as a 1776 first edition of Adam Smith’s An Inquiry into the Nature and Causes of the Wealth of Nations.”

Rare Books, Rare Theft

While the theft from the Carnegie Library is a major loss, it is “an anomaly” and not reflective of a wider increase in theft of rare books and documents, said Joyce Kosofsky, who is on the board of governors and is chair of the ethics committee at ABAA.

“I don’t see a rising trend in book thefts. Theft has always been an issue as anyone in retail, antiques or collectibles knows. You have to keep your eyes on valuable books,” Kosofsky said.

She added: “The major theft from the Carnegie Library is very disturbing. You just don’t see thefts of multiple books from one source very often.”

Kosofsky runs the Brattle Book Shop in Boston, established in 1825, which is one of the country’s oldest and largest antiquarian book shops, and where Kosofsky is “queen of all things.”

“The internet has changed everything. It is the wild west. Anyone with a modem can sell anything.” — Joyce Kosofsky, chair of the ethics committee, ABAA

While major thefts of rare books may not be rising, they certainly are not rare. The International League of Antiquarian Booksellers (ILAB) dedicates an entire section of its website to information about thefts of collections, including theft from a warehouse in London in January 2017 and books stolen from the National Library of Sweden between the years 1995 and 2004.

In the Carnegie case, the ILAB noted, “many of these items may have stamps or other markings reflecting ownership by the Carnegie Library of Pittsburgh and would also not likely be marked for deaccession. A number of these items may have also been sold by or through Pittsburgh area booksellers. ILAB members are being alerted about the theft.”

Telephone numbers and email addresses for the detectives at the DA’s office were provided in the case someone spots a marked book while browsing local shops or through online senders.

Managing Book-Theft Risk

Shops and dealers who are members of the trade associations are not the problem, Kosofsky explained. “In our business, reputation is worth more than one sale, especially anything the least bit shady. Provenance is everything.”

Rather, she added, “the internet has changed everything. It is the wild west. Anyone with a modem can sell anything.”

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Margaret Bussiere, vice president, DeWitt Stern, the fine-arts division of specialty brokerage Risk Strategies, said that for rare books and documents, the issue is not so much insurance — the market is soft and capacity is ample — but rather risk management.

Rare books and documents “have been treated with cultural and historical reverence,” Bussiere said, “but not as cash-value objects. Professionals and institutions have to be aware that their collections are being pilfered by professionals. Unlike fine art, which is difficult to sell, books and documents are easy to sell.”

And sometimes too easy to steal. Bussiere related one case where a crate of rare books was being returned from a fair and became a crime of opportunity. The crate was opened in the warehouse and all the price tags were still on the books. The thieves did not need to know a thing about the objects, they just took the most valuable ones.

“Thieves have copped to the fact that this is easy money,” said Bussiere. “Underwriters may have to start putting in theft deductibles, or warranties, for locked cases. Many already have exclusions for unattended vehicles, but these are inland marine policies that are very broad. They cover everything that is not excluded, and what is excluded is not very much.” &

Gregory DL Morris is an independent business journalist based in New York with 25 years’ experience in industry, energy, finance and transportation. He can be reached at [email protected]

More from Risk & Insurance

More from Risk & Insurance

Risk Report: Manufacturing

More Robots Enter Into Manufacturing Industry

With more jobs utilizing technology advancements, manufacturing turns to cobots to help ease talent gaps.
By: | May 1, 2018 • 6 min read

The U.S. manufacturing industry is at a crossroads.

Faced with a shortfall of as many as two million workers between now and 2025, the sector needs to either reinvent itself by making it a more attractive career choice for college and high school graduates or face extinction. It also needs to shed its image as a dull, unfashionable place to work, where employees are stuck in dead-end repetitive jobs.

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Added to that are the multiple risks caused by the increasing use of automation, sensors and collaborative robots (cobots) in the manufacturing process, including product defects and worker injuries. That’s not to mention the increased exposure to cyber attacks as manufacturers and their facilities become more globally interconnected through the use of smart technology.

If the industry wishes to continue to move forward at its current rapid pace, then manufacturers need to work with schools, governments and the community to provide educational outreach and apprenticeship programs. They must change the perception of the industry and attract new talent. They also need to understand and to mitigate the risks presented by the increased use of technology in the manufacturing process.

“Loss of knowledge due to movement of experienced workers, negative perception of the manufacturing industry and shortages of STEM (science, technology, engineering and math) and skilled production workers are driving the talent gap,” said Ben Dollar, principal, Deloitte Consulting.

“The risks associated with this are broad and span the entire value chain — [including]  limitations to innovation, product development, meeting production goals, developing suppliers, meeting customer demand and quality.”

The Talent Gap

Manufacturing companies are rapidly expanding. With too few skilled workers coming in to fill newly created positions, the talent gap is widening. That has been exacerbated by the gradual drain of knowledge and expertise as baby boomers retire and a decline in technical education programs in public high schools.

Ben Dollar, principal, Deloitte Consulting

“Most of the millennials want to work for an Amazon, Google or Yahoo, because they seem like fun places to work and there’s a real sense of community involvement,” said Dan Holden, manager of corporate risk and insurance, Daimler Trucks North America. “In contrast, the manufacturing industry represents the ‘old school’ where your father and grandfather used to work.

“But nothing could be further from the truth: We offer almost limitless opportunities in engineering and IT, working in fields such as electric cars and autonomous driving.”

To dispel this myth, Holden said Daimler’s Educational Outreach Program assists qualified organizations that support public high school educational programs in STEM, CTE (career technical education) and skilled trades’ career development.

It also runs weeklong technology schools in its manufacturing facilities to encourage students to consider manufacturing as a vocation, he said.

“It’s all essentially a way of introducing ourselves to the younger generation and to present them with an alternative and rewarding career choice,” he said. “It also gives us the opportunity to get across the message that just because we make heavy duty equipment doesn’t mean we can’t be a fun and educational place to work.”

Rise of the Cobot

Automation undoubtedly helps manufacturers increase output and improve efficiency by streamlining production lines. But it’s fraught with its own set of risks, including technical failure, a compromised manufacturing process or worse — shutting down entire assembly lines.

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More technologically advanced machines also require more skilled workers to operate and maintain them. Their absence can in turn hinder the development of new manufacturing products and processes.

Christina Villena, vice president of risk solutions, The Hanover Insurance Group, said the main risk of using cobots is bodily injury to their human coworkers. These cobots are robots that share a physical workspace and interact with humans. To overcome the problem of potential injury, Villena said, cobots are placed in safety cages or use force-limited technology to prevent hazardous contact.

“With advancements in technology, such as the Cloud, there are going to be a host of cyber and other risks associated with them.” — David Carlson, U.S. manufacturing and automobile practice leader, Marsh

“Technology must be in place to prevent cobots from exerting excessive force against a human or exposing them to hazardous tools or chemicals,” she said. “Traditional robots operate within a safety cage to prevent dangerous contact. Failure or absence of these guards has led to injuries and even fatalities.”

The increasing use of interconnected devices and the Cloud to control and collect data from industrial control systems can also leave manufacturers exposed to hacking, said David Carlson, Marsh’s U.S. manufacturing and automobile practice leader. Given the relatively new nature of cyber as a risk, however, he said coverage is still a gray area that must be assessed further.

“With advancements in technology, such as the Cloud, there are going to be a host of cyber and other risks associated with them,” he said. “Therefore, companies need to think beyond the traditional risks, such as workers’ compensation and product liability.”

Another threat, said Bill Spiers, vice president, risk control consulting practice leader, Lockton Companies, is any malfunction of the software used to operate cobots. Then there is the machine not being able to cope with the increased workload when production is ramped up, he said.

“If your software goes wrong, it can stop the machine working or indeed the whole manufacturing process,” he said. “[Or] you might have a worker who is paid by how much they can produce in an hour who decides to turn up the dial, causing the machine to go into overdrive and malfunction.”

Potential Solutions

Spiers said risk managers need to produce a heatmap of their potential exposures in the workplace attached to the use of cobots in the manufacturing process, including safety and business interruption. This can also extend to cyber liability, he said.

“You need to understand the risk, if it’s controllable and, indeed, if it’s insurable,” he said. “By carrying out a full risk assessment, you can determine all of the relevant issues and prioritize them accordingly.”

By using collective learning to understand these issues, Joseph Mayo, president, JW Mayo Consulting, said companies can improve their safety and manufacturing processes.

“Companies need to work collaboratively as an industry to understand this new technology and the problems associated with it.” — Joseph Mayo, president, JW Mayo Consulting

“Companies need to work collaboratively as an industry to understand this new technology and the problems associated with it,” Mayo said. “They can also use detective controls to anticipate these issues and react accordingly by ensuring they have the appropriate controls and coverage in place to deal with them.”

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Manufacturing risks today extend beyond traditional coverage, like workers’ compensation, property, equipment breakdown, automobile, general liability and business interruption, to new risks, such as cyber liability.

It’s key to use a specialized broker and carrier with extensive knowledge and experience of the industry’s unique risks.

Stacie Graham, senior vice president and general manager, Liberty Mutual’s national insurance central division, said there are five key steps companies need to take to protect themselves and their employees against these risks. They include teaching them how to use the equipment properly, maintaining the same high quality of product and having a back-up location, as well as having the right contractual insurance policy language in place and plugging any potential coverage gaps.

“Risk managers need to work closely with their broker and carrier to make sure that they have the right contractual controls in place,” she said. “Secondly, they need to carry out on-site visits to make sure that they have the right safety practices and to identify the potential claims that they need to mitigate against.” &

Alex Wright is a U.K.-based business journalist, who previously was deputy business editor at The Royal Gazette in Bermuda. You can reach him at [email protected]