Cyber Risks

Fueling Cybersecurity

The Feds designate critical infrastructure and shine a light on perils within and without.
By: | September 1, 2013 • 8 min read

With cybercrime now top of mind for many, the executive branch of the federal government is laying the groundwork to address cybersecurity at a national level. Under a series of target dates set in an executive order signed by President Barack Obama on Feb. 12, several departments and agencies are compiling lists of “critical infrastructure at greatest risk,” and enlisting the private sector’s help.

While the energy sector is not named specifically in the order, risk-management professionals said the sector — from oil and gas wells through pipelines and processing plants to refineries, fuel distribution, and petrochemicals — is at the top of the draft lists of critical infrastructure to be protected.

And there is much to be done to defend energy resources from hackers, said industry experts.

05_Jody Westby

Jody Westby, CEO, Global Cyber Risk

It might seem that a refinery or pipeline would be a self-contained, secure operation, but in reality “most of the energy complex is connected to the Internet,” said Jody Westby, CEO of Global Cyber Risk.

“That includes data systems and control systems,” she said. “Refineries manage their crude-oil inputs, their processing and their shipments through distribution systems that are on the Internet. They do not operate anymore on stand-alone dedicated systems.”

Westby said that “there is always the risk that some exposure can come through those connections and involve critical data or operations. The risk profile of the energy sector has changed substantially in recent years. At the same time, the sophistication of these threats has risen exponentially.”

Social Media Risk

The threats and exposures are many and varied. They range from a single rogue employee to organized crime to terrorists to spying by other nations. The threats can be theft of confidential personal data or proprietary competitive information, to malicious acts causing loss of data or actual disruption of operations. For the energy industry, which handles hazardous materials, a hacking event that leads to a spill becomes more than just a bad day at the office.


Use of the web by employees for personal recreation is an area where energy risk managers concerned about cyberrisk should also be paying attention.

“Energy companies do not think of themselves as big users of social media,” said Westby, “but their employees are, and they tend to have employees in some very sensitive areas of the world.”

Security breaches can happen by accident or ignorance, she added, not just by deliberate attacks.

“I have one energy client that conducted an online search as part of an exposure assessment and found critical plans for some of its facilities out there on the Internet.”

So far, energy companies do not have a good reputation for their ability to defend against cyberattacks.

GCR conducts a corporate cybersecurity governance report every other year, in collaboration with the CyLab at Carnegie Mellon University in Pittsburgh, and Westby noted that “in every area, energy and utility companies rank last or near last.”

According to the latest report, from 2012, “Energy/utilities respondents also ranked the lowest in establishing board risk committees separate from the audit committee, but indicated that when they do form a risk committee, they assign it responsibility for privacy and security. Only half of the energy/utilities and infrastructure sectors indicated that they have cross-organizational committees.”

Research toward the next report is already underway. That report will be issued in May 2014.

In addition to the report, GCR collaborates with Dempsey Partners, just recently acquired by Aon, in cyber evaluation and risk quantification (CERQ).

Dempsey is an accounting firm that specializes in pre-loss quantification to be used in planning, such as for business continuity, contingency and risk transfer.

“Energy companies have quite compelling cyberrisk exposures,” said John D. Dempsey, the firm’s managing director and practice leader for Property Claims and Valuation at Aon Global Risk Consulting.

“The risks are changing and the threats are multiplying. Energy companies do have vulnerabilities and lapses in security. They know this,” he said. “What they don’t know is what the actual damages of a breach or loss could be. We try to figure that in advance, so they can better determine which exposures to address in what order.”

The most obvious ones may not be the most damaging ones, and the potential costlier ones may not be the most difficult to rectify.

“Insureds are out there buying limits and they don’t really know if that is enough or too little or too much,” said Dempsey. “One thing for sure is that the more any system is dependent on process, the more they represent a vulnerability.


“For example, an oil company selling fuel may not think of itself as such, but it is a consumer products company gathering personal and financial information. It has an obligation to keep that data secure,” he said.

Beyond the material threats and responses, there is also a meta-risk in the fluid nature of the existing insurance coverage, warned Greg Gamble, director with Crystal & Co., with responsibility for management and professional risk.

“When coverage of cyberrisks was first introduced, all the carriers had different names and terms and conditions,” he said, “but that is now rapidly being standardized. The key insuring clauses often had sublimits, and we are seeing those increased every quarter or six months.”

Personal Injury a Gray Area

That said, there are still gray areas.

“The market has been slow to extend bodily injury coverage to those caused by electronic perils. If a pipeline or refinery gets hacked, and that causes a spill or fire, there will have to be some sorting out,” he said. “Property causes are very specific and are only triggered by covered perils such as wind or fire.

“If the proximate cause is software failure or a network breach, at this moment we are definitely talking about litigation to resolve. Property insurers will have to recognize that those should be covered, but they are moving very slowly. At this point no one has wrestled with this in the real world,” he said.

Currently Crystal’s work with customers has been more tactical.

“We have spent a lot of time focused on contracting practices with outside vendors and third parties,” said Gamble.

“We review contracts as they pertain to data hosting and cloud-based software to evaluate indemnification and hold-harmless agreements. We try to make sure all parties are holding up their responsibilities.”

Part of the challenge, Gamble noted, is that “risk-transfer tools, policies and practices have been around for a very long time. The risk management professionals at insureds know their coverages, but they need to know how the coverages they have will protect them from these new perils. That is why we involve those risk management officials in the process early.

“There has to be a healthy dialogue,” he explained, because sometimes the risks are from the outside in, others from the inside out.

In an effort to get a handle on the many different manifestations of cyberrisk to the energy industry, ACE divides them into two groups, said Michael Tanenbaum, senior vice president of ACE Professional Risk.

“The first is very similar to retail. It is uniquely identifiable information and other customer records. There are state laws mandating notification if a breach occurs, and consequences for making whole those affected by the breach.” The other group involves energy companies seeking coverage for business interruption coverage for extra expense and lost revenue arising out of a network attack.

For data breaches, ACE has response resources for insureds, Tanenbaum said.

“We have a data-breach team that is led by a coach, which is an independent law firm. The first step in any breach is to contact counsel, so the attorney-client privilege resides with them. The second is a team of service providers with specific areas of expertise: call centers, data monitoring, forensics, ID restoration and public relations among them. We really try to avoid one-stop shops. Not every firm skilled in forensics is also an expert in setting up a call center.”

Tanenbaum stressed that the selection process for the service providers is robust, including financial solvency and performance history.

For all that emergency-response capability, the best risk management is risk prevention.


“We work with a firm to conduct risk assessments with our clients to determine their vulnerabilities and what possible mitigations there may be,” said Tanenbaum.

“We also insist that there is a dedicated team within the client company that can assess risks and handle breaches. That includes a member of the C-suite, as well as legal, information technology, communications and operations.”

Circling back to the president’s executive order, Toby Merrill, a vice president with ACE Professional Risk, noted that once critical infrastructure is designated, and the threats are assessed, a standard similar to the “reasonable standard of care,” in health care is likely to result.

“That will raise the bar for cyberrisks in energy and other critical industries,” he said. “The playbook is being written as we speak. There will be more defined responsibilities, and failure to deliver on those standards will affect liability.”

Summarizing, Merrill noted that the grouping of risks into retail and operational is overlaid with insurance conventions of first- and third-party exposures. “There is a trend within the traditional lines of insurance to insert more privacy and network security exclusions in those policies. So insureds and brokers need to determine what perils are listed and if they address cyber issues with a stand-alone policy. If there is an infrastructure exclusion, that would need to be modified or addressed, both first-party and third-party, to cover an instance where a hacker were to access a network and disrupt data or operations.”


Gregory DL Morris is an independent business journalist based in New York with 25 years’ experience in industry, energy, finance and transportation. He can be reached at [email protected]

More from Risk & Insurance

More from Risk & Insurance


Insurers Take to the Skies

This year’s hurricane season sees the use of drones and other aerial intelligence gathering systems as insurers seek to estimate claims costs.
By: | November 1, 2017 • 6 min read

For Southern communities, current recovery efforts in the wake of Hurricane Harvey will recall the painful devastation of 2005, when Katrina and Wilma struck. But those who look skyward will notice one conspicuous difference this time around: drones.


Much has changed since Katrina and Wilma, both economically and technologically. The insurance industry evolved as well. Drones and other visual intelligence systems (VIS) are set to play an increasing role in loss assessment, claims handling and underwriting.

Farmers Insurance, which announced in August it launched a fleet of drones to enhance weather-related property damage claim assessment, confirmed it deployed its fleet in the aftermath of Harvey.

“The pent-up demand for drones, particularly from a claims-processing standpoint, has been accumulating for almost two years now,” said George Mathew, CEO of Kespry, Farmers’ drone and aerial intelligence platform provider partner.

“The current wind and hail damage season that we are entering is when many of the insurance carriers are switching from proof of concept work to full production rollout.”

 According to Mathew, Farmers’ fleet focused on wind damage in and around Corpus Christi, Texas, at the time of this writing. “Additional work is already underway in the greater Houston area and will expand in the coming weeks and months,” he added.

No doubt other carriers have fleets in the air. AIG, for example, occupied the forefront of VIS since winning its drone operation license in 2015. It deployed drones to inspections sites in the U.S. and abroad, including stadiums, hotels, office buildings, private homes, construction sites and energy plants.

Claims Response

At present, insurers are primarily using VIS for CAT loss assessment. After a catastrophe, access is often prohibited or impossible. Drones allow access for assessing damage over potentially vast areas in a more cost-effective and time-sensitive manner than sending human inspectors with clipboards and cameras.

“Drones improve risk analysis by providing a more efficient alternative to capturing aerial photos from a sky-view. They allow insurers to rapidly assess the scope of damages and provide access that may not otherwise be available,” explained Chris Luck, national practice leader of Advocacy at JLT Specialty USA.

“The pent-up demand for drones, particularly from a claims-processing standpoint, has been accumulating for almost two years now.” — George Mathew, CEO, Kespry

“In our experience, competitive advantage is gained mostly by claims departments and third-party administrators. Having the capability to provide exact measurements and details from photos taken by drones allows insurers to expedite the claim processing time,” he added.

Indeed, as tech becomes more disruptive, insurers will increasingly seek to take advantage of VIS technologies to help them provide faster, more accurate and more efficient insurance solutions.

Duncan Ellis, U.S. property practice leader, Marsh

One way Farmers is differentiating its drone program is by employing its own FAA-licensed drone operators, who are also Farmers-trained claim representatives.

Keith Daly, E.V.P. and chief claims officer for Farmers Insurance, said when launching the program that this sets Farmers apart from most carriers, who typically engage third-party drone pilots to conduct evaluations.

“In the end, it’s all about the experience for the policyholder who has their claim adjudicated in the most expeditious manner possible,” said Mathew.

“The technology should simply work and just melt away into the background. That’s why we don’t just focus on building an industrial-grade drone, but a complete aerial intelligence platform for — in this case — claims management.”

Insurance Applications

Duncan Ellis, U.S. property practice leader at Marsh, believes that, while currently employed primarily to assess catastrophic damage, VIS will increasingly be employed to inspect standard property damage claims.

However, he admitted that at this stage they are better at identifying binary factors such as the area affected by a peril rather than complex assessments, since VIS cannot look inside structures nor assess their structural integrity.

“If a chemical plant suffers an explosion, it might be difficult to say whether the plant is fully or partially out of operation, for example, which would affect a business interruption claim dramatically.


“But for simpler assessments, such as identifying how many houses or industrial units have been destroyed by a tornado, or how many rental cars in a lot have suffered hail damage from a storm, a VIS drone could do this easily, and the insurer can calculate its estimated losses from there,” he said.

In addition,VIS possess powerful applications for pre-loss risk assessment and underwriting. The high-end drones used by insurers can capture not just visual images, but mapping heat, moisture or 3D topography, among other variables.

This has clear applications in the assessment and completion of claims, but also in potentially mitigating risk before an event happens, and pricing insurance accordingly.

“VIS and drones will play an increasing underwriting support role as they can help underwriters get a better idea of the risk — a picture tells a thousand words and is so much better than a report,” said Ellis.

VIS images allow underwriters to see risks in real time, and to visually spot risk factors that could get overlooked using traditional checks or even mature visual technologies like satellites. For example, VIS could map thermal hotspots that could signal danger or poor maintenance at a chemical plant.

Chris Luck, national practice leader of Advocacy, JLT Specialty USA

“Risk and underwriting are very natural adjacencies, especially when high risk/high value policies are being underwritten,” said Mathew.

“We are in a transformational moment in insurance where claims processing, risk management and underwriting can be reimagined with entirely new sources of data. The drone just happens to be one of most compelling of those sources.”

Ellis added that drones also could be employed to monitor supplies in the marine, agriculture or oil sectors, for example, to ensure shipments, inventories and supply chains are running uninterrupted.

“However, we’re still mainly seeing insurers using VIS drones for loss assessment and estimates, and it’s not even clear how extensively they are using drones for that purpose at this point,” he noted.

“Insurers are experimenting with this technology, but given that some of the laws around drone use are still developing and restrictions are often placed on using drones [after] a CAT event, the extent to which VIS is being used is not made overly public.”

Drone inspections could raise liability risks of their own, particularly if undertaken in busy spaces in which they could cause human injury.

Privacy issues also are a potential stumbling block, so insurers are dipping their toes into the water carefully.

Risk Improvement

There is no doubt, however, that VIS use will increase among insurers.


“Although our clients do not have tremendous experience utilizing drones, this technology is beneficial in many ways, from providing security monitoring of their perimeter to loss control inspections of areas that would otherwise require more costly inspections using heavy equipment or climbers,” said Luck.

In other words, drones could help insurance buyers spot weaknesses, mitigate risk and ultimately win more favorable coverage from their insurers.

“Some risks will see pricing and coverage improvements because the information and data provided by drones will put underwriters at ease and reduce uncertainty,” said Ellis.

The flip-side, he noted, is that there will be fewer places to hide for companies with poor risk management that may have been benefiting from underwriters not being able to access the full picture.

Either way, drones will increasingly help insurers differentiate good risks from bad. In time, they may also help insurance buyers differentiate between carriers, too. &

Antony Ireland is a London-based financial journalist. He can be reached at [email protected]