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Kidnap & Ransom

Covering a Dangerous Risk

Demand is growing for kidnap, ransom and extortion insurance, with a specific need for real-time security intelligence around the world.
By: | December 14, 2016 • 5 min read

Two people are kidnapped and held for ransom somewhere in the world every hour, according to some estimates, and approximately $1.5 billion in ransom is paid to kidnappers every year.

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Kidnap and extortion is on the rise across the globe, and demand for KRE (kidnapping, ransom and extortion) coverage is growing. Insurers are offering more comprehensive policies to meet the risk.

KRE insurance typically covers all risks related to kidnapping events. Most policies offer reimbursement for things like ransom and extortion payments, independent security consultants, crisis management, public relations campaigns, and accidental death and dismemberment.

These policies can also reach well beyond the event itself to include rehabilitation services, psychiatric care, salary replacement and relocation.

A typical cap on KRE policies is $1 million per occurrence. Due to the low claim rates, theses policies also offer cost-effective premiums relative to the risk they cover and the value they provide.

A March 2016 report by Arthur J. Gallagher & Co. said premiums range from $600 per million for companies with limited exposure to up to $3,000 per million for high-risk exposure.

Despite the growth in the KRE market, it’s hard to obtain accurate data on kidnappings and ransoms paid because many go unreported, said Christopher Arehart, senior vice president at Chubb. Organizations are unlikely to publicize the kidnapping of an employee, or even that they have a KRE policy.

While there’s no evidence to prove that having a policy could attract kidnappers or extortionists, it’s something most clients want to keep private.

“It’s a quiet product that is often sold discreetly and they hope they never have to use it. The last thing they want to do is let everyone know something like this has happened,” Arehart said. “But I can say we have seen a steady drumbeat of submissions and interest in our policy.”

A “Network of Expertise”

Dan Burns, president and CEO of specialty risk underwriters Pro Financial Services in Chicago, said customers aren’t just paying to insure the risk, they’re also buying a “network of expertise.”

Clients can often tap their KRE insurer and policy for security and legal advice, employee training and insight into local risks.

Dan Burns, president and CEO, Pro Financial Services

Dan Burns, president and CEO, Pro Financial Services

While a KRE policy can be a literal lifesaver in terms of securing the freedom of an employee, they are infrequently triggered and used more for peace of mind with employees, he said. Increasing publicity about global instability and kidnappings has more companies looking to these policies to establish a relationship with security experts.

“What you’re buying is access to a very experienced global security network that has experience and familiarity in dealing with situations that most clients have and never will encounter,” Burns said.

Arehart said that Chubb offers its KRE policyholders security advice, training and up-to-the-minute risk analysis on more than 100 countries from the Ackerman Group, an organization that specializes in crisis management, executive protection and hostage recoveries.

Paying Ransom is Illegal

“Kidnap and Ransom Insurance: At an Inflection Point,” a 2015 report by Cognizant, said the KRE market will be a $12.4 billion opportunity by 2019. Major insurers include AIG, Travelers, Hiscox and Chubb.

Cognizant noted, however, that insurers are grappling with challenges in underwriting, claims adjudication and loss control.

One issue that falls into a gray legal area is that under U.S. law, it is illegal for organizations or individuals to provide “material support or resources” to terrorists, which could be interpreted to cover ransom payments if a kidnapping is committed by a group the U.S. Department of State considers a terrorist organization.

In June 2015, President Obama said in a statement that the federal government would work closer with families to resolve hostage situations with a dedicated coordinator.

“What you’re buying is access to a very experienced global security network that has experience and familiarity in dealing with situations that most clients have and never will encounter.” — Dan Burns, president and CEO, Pro Financial Services

He reaffirmed that the government would not make ransom payments to terrorist groups, but left the door open for families to proceed without fear of government prosecution.

“In particular, I want to point out that no family of an American hostage has ever been prosecuted for paying ransom for the return of their loved ones. The last thing that we should ever do is add to a family’s pain with threats like that,” said Obama.

Neither the U.S. nor the Canadian government has ever prosecuted individuals or companies for paying ransom.

Brianna Guenther, an attorney at Burnet, Duckworth & Palmer law firm in Calgary, Alberta, said there is no definitive case law on when or if an insurance company can legally reimburse an insured for a ransom payment to a terrorist organization, although arguably there are statutes that could prohibit it.

“Based on past practice, if you end up paying to get someone back, it doesn’t seem likely that they would go after and prosecute you. But they still do have laws that give them the power to,” Guenther said.

The global legal environment isn’t any clearer. Since 2014, the U.N. Security Council has been urging countries to bar the payment of ransoms.

In November 2014, the U.K.’s Counter-Terrorism and Security Act banned the payment of ransoms by insurers. That affects all KRE policies written in the U.K.

Peter James, account executive in the global organizations division at Clements Worldwide, noted that all KRE policies only cover ransom payments on a reimbursement basis.

Evolving Criminal Tactics

KRE policies are also adapting to keep pace with evolving strategies including hoax “virtual kidnappings” and “virtual extortion.”

The Arthur J. Gallagher report identified virtual kidnapping as a “significant trend” that is increasing due to availability of data and the low cost of the crime.

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The report said that many KRE policies offer coverage for virtual kidnapping without additional endorsements.

Regardless of how these schemes use technology, Arehart of Chubb said, a KRE policy provides value.

In most cases, risk consultants can evaluate and rule out virtual kidnappings with a proof of life evaluation, he said. A properly constructed KRE policy can also respond to some ransomware events where a criminal demands money or threatens to destroy files.

“A KRE policy can really shine when it’s less about the virus coming into the system and more about the human extortionist using a computer to get information,” Arehart said.

“We’re seeing more companies carry these policies out of a sense of duty or care,” Burns of Pro Financial said. “You need to do right by your employees and having this type of coverage in place is pretty important for them.” &

Craig Guillot is a writer and photographer, based in New Orleans. He can be reached at [email protected]

More from Risk & Insurance

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Risk Management

The Profession: Curt Gross

This director of risk management sees cyber, IP and reputation risks as evolving threats, but more formal education may make emerging risk professionals better prepared.
By: | June 1, 2018 • 4 min read

R&I: What was your first job?

My first non-professional job was working at Burger King in high school. I learned some valuable life lessons there.

R&I: How did you come to work in risk management?

After taking some accounting classes in high school, I originally thought I wanted to be an accountant. After working on a few Widgets Inc. projects in college, I figured out that wasn’t what I really wanted to do. Risk management found me. The rest is history. Looking back, I am pleased with how things worked out.

R&I: What is the risk management community doing right?

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I think we do a nice job on post graduate education. I think the ARM and CPCU designations give credibility to the profession. Plus, formal college risk management degrees are becoming more popular these days. I know The University of Akron just launched a new risk management bachelor’s program in the fall of 2017 within the business school.

R&I: What could the risk management community be doing a better job of?

I think we could do a better job with streamlining certificates of insurance or, better yet, evaluating if they are even necessary. It just seems to me that there is a significant amount of time and expense around generating certificates. There has to be a more efficient way.

R&I: What was the best location and year for the RIMS conference and why?

Selfishly, I prefer a destination with a direct flight when possible. RIMS does a nice job of selecting various locations throughout the country. It is a big job to successfully pull off a conference of that size.

Curt Gross, Director of Risk Management, Parker Hannifin Corp.

R&I: What’s been the biggest change in the risk management and insurance industry since you’ve been in it?

Definitely the change in nontraditional property & casualty exposures such as intellectual property and reputational risk. Those exposures existed way back when but in different ways. As computer networks become more and more connected and news travels at a more rapid pace, it just amplifies these types of exposures. Sometimes we have to think like the perpetrator, which can be difficult to do.

R&I: What emerging commercial risk most concerns you?

I hate to sound cliché — it’s quite the buzz these days — but I would have to say cyber. It’s such a complex risk involving nontraditional players and motives. Definitely a challenging exposure to get your arms around. Unfortunately, I don’t think we’ll really know the true exposure until there is more claim development.

R&I: What insurance carrier do you have the highest opinion of?

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Our captive insurance company. I’ve been fortunate to work for several companies with a captive, each one with a different operating objective. I view a captive as an essential tool for a successful risk management program.

R&I: Who is your mentor and why?

I can’t point to just one. I have and continue to be lucky to work for really good managers throughout my career. Each one has taken the time and interest to develop me as a professional. I certainly haven’t arrived yet and welcome feedback to continue to try to be the best I can be every day.

R&I: What have you accomplished that you are proudest of?

I would like to think I have and continue to bring meaningful value to my company. However, I would have to say my family is my proudest accomplishment.

R&I: What is your favorite book or movie?

Favorite movie is definitely “Good Will Hunting.”

R&I: What’s the best restaurant you’ve ever eaten at?

Tough question to narrow down. If my wife ran a restaurant, it would be hers. We try to have dinner as a family as much as possible. If I had to pick one restaurant though, I would say Fire Food & Drink in Cleveland, Ohio. Chef Katz is a culinary genius.

R&I: What is the most unusual/interesting place you have ever visited?

The Grand Canyon. It is just so vast. A close second is Stonehenge.

R&I: What is the riskiest activity you ever engaged in?

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A few, actually. Up until a few years ago, I owned a sport bike (motorcycle). Of course, I wore the proper gear, took a safety course and read a motorcycle safety book. Also, I have taken a few laps in a NASCAR [race car] around Daytona International Speedway at 180 mph. Most recently, trying to ride my daughter’s skateboard.

R&I: If the world has a modern hero, who is it and why?

The Dalai Lama. A world full of compassion, tolerance and patience and free of discrimination, racism and violence, while perhaps idealistic, sounds like a wonderful place to me.

R&I: What about this work do you find the most fulfilling or rewarding?

I really enjoy the company I work for and my role, because I get the opportunity to work with various functions. For example, while mostly finance, I get to interact with legal, human resources, employee health and safety, to name a few.

R&I: What do your friends and family think you do?

I asked my son. He said, “Risk management and insurance.” (He’s had the benefit of bring-your-kid-to-work day.)

Katie Dwyer is an associate editor at Risk & Insurance®. She can be reached at [email protected]