2015 Teddy Awards

Commitment to Care

This year’s Teddy Award winners focused on building programs that put employees first and get injured workers back on the job quickly.  
By: | November 2, 2015 • 8 min read

The worlds of workers’ comp and claims management grow more complex almost by the day. A workers’ comp program that used to be managed in-house by a handful of people now involves a far broader field of expertise, with a small army of specialty partners, each armed with terabytes of data.

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For the past 20 years, Risk & Insurance® has given the Theodore Roosevelt Workers’ Compensation and Disability Management Award to exceptional programs that innovate to produce the best results.

But even the leaders of those top-notch programs of decades past would likely be bewildered trying to navigate the ins and outs of managing today’s workplace illness and injury challenges.

The above factors are what made judging the winners of this year’s Teddy Award, sponsored by Sedgwick, so challenging and educational.

It was interesting to see that in addition to relying on advanced tools and strategies, the people leading top programs across the country have an old-fashioned streak. They aren’t just sitting behind desks and directing their teams by email or conference calls.

They’re out in the field, putting eyes on the situation, getting face-to-face with those with boots on the ground, and making things happen. They’re forging the kind of personal relationships necessary to drive meaningful progress.

2015JudgesSidebarThey also have a deep understanding of the fact that it doesn’t matter how you crunch the data, doing what’s right for injured employees will always be what’s right for the company.

Without exception, every Teddy Award application we received gave us something to applaud. It’s never easy to isolate which ones to introduce to readers as Teddy Award winners. To help with the task, we enlisted the help of a panel of experts with decades of experience.

This year’s panel included Ron Ehrhardt, vice president of operational safety, Compass Group, a 2014 Teddy Award winner; Wendell Hughes, environmental, health and safety manager, Honda of South Carolina, a 2014 Teddy Award winner; 2014 Risk All Star Patricia Hostine, former U.S. director of disability management at Flex-N-Gate; Mark Noonan, managing principal at Integro Insurance Brokers; and Roberto Ceniceros, senior editor of Risk & Insurance® and co-chair of the National Workers’ Compensation and Disability Conference® & Expo.

Judges reviewed Teddy applications independently, and then gathered via conference call to share their thoughts and opinions. They then rated each finalist numerically in five separate categories. The overall average ratings determined the winners.

Results are typically the easiest place to start. Injury frequency, lost time, and medical and indemnity cost data is carefully evaluated with an eye toward year-over-year improvement in performance. Judges considered mergers, fluctuations in staffing levels and other factors that may have influenced outcomes.

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But numbers are just one piece of the puzzle. Program longevity is also evaluated. Most new programs produce impressive numbers in the early years, when low-hanging fruit is easiest to pick. However, a longstanding program showing modest, steady gains year after year may be equally impressive.

Hazard levels and complexity are considered as well — health care facilities, for instance, face a dramatically different set of risk exposures than supermarkets.

Top programs exemplify an absolute commitment to bringing injured employees back to work, keeping them at work, and accommodating virtually any kind of restriction, by any means necessary.

Judges evaluate the finalists based on their own knowledge and experience of what works and what doesn’t, with an eye toward selecting programs that are not only successful today, but have the tools in place to remain successful for the long haul. Flexible, sustainable programs have the infrastructure in place that can adapt over time as the company grows and evolves.

Up Close and Personal

Anne-Marie Amiel, risk manager, Columbus Consolidated Government, Georgia

Anne-Marie Amiel, risk manager, Columbus Consolidated Government, Georgia

A common thread among this year’s Teddy Award candidates was that top workers’ comp professionals don’t shy away from getting in the thick of things. Anne-Marie Amiel, risk manager for 2015 Teddy Award winner Columbus Consolidated Government, received reports that there had been multiple trips and falls in the city’s Fleet Yard body shop. So she went to inspect the shop herself. Spotting a raised lip on a step going into the shop, she asked that the raised edge be painted a bright cautionary color. Result: no more tripping incidents.

She also visits with all of the medical providers who treat injured city workers, to put a “face” on the city so providers know who to call if they have a question about an employee or light-duty options.

Similarly, management at Teddy Award finalist SEEK, a staffing agency based in Grafton, Wis., does onsite visits with clients and conducts safety walkthroughs to get a first-hand look at any location into which they might be sending employees.

Jennifer Saddy, director of workers’ compensation, director of corporate insurance and risk management, American Airlines

Jennifer Saddy, director of workers’ compensation, director of corporate insurance and risk management, American Airlines

2015 Teddy Award winner American Airlines’ workers’ compensation director Jennifer Saddy and her team also meet face-to-face with clinical personnel to discuss expectations and parameters. They conduct in-person training sessions for their TPAs, medical providers, physical therapists and case managers to ensure that everyone involved has a complete understanding of the environment that airline employees work in and the risks they face.

Bringing Them Back

Only a decade ago, the return-to-work programs of many Teddy Award applicants could have been summed up as, “We bring employees back to work as soon as a doctor clears them to return to their jobs.” Some tried to accommodate limits like lifting restrictions. But the overall picture was typically basic.

In 2015, however, return-to-work is the arena where most Teddy Award applicants and winners shine brightest. Top programs exemplify an absolute commitment to bringing injured employees back to work safely, keeping them at work and accommodating virtually any kind of restriction, by any means necessary.

A number of Teddy Award applicants took a proactive approach to secure alternative funding to pay workers on modified duty to ensure there are no RTW obstacles.

They also eschew the past trend of using “busywork” for light-duty jobs, and seek out ways that recovering employees can make meaningful and productive contributions to their workplaces.

In the City of Sunnyvale, Calif., police and firefighters — the source of most of the city’s injury claims — are fully cross-trained. That doubles the field of potential modified-duty positions for both groups. An injured police officer, for instance, could easily be employed training new firefighters.

At Columbus Consolidated Government, a police officer with a knee injury was tasked with unravelling a database problem that resulted in unbilled trash collection. She was able to heal from her injury and help the city recoup $100,000 at the same time.

At Brookdale Senior Living, recovering workers engage in anything from planning holiday parties to reorganizing linen closets, to putting together sales and marketing packets — all tasks that need doing, but are a struggle for other workers to fit into their packed workdays.

At staffing agency SEEK, finding modified duty at client locations can be particularly challenging. SEEK uses the opportunity to offer injured workers training that will upgrade their skills or even teach them new skills that can broaden their placement opportunities.

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“While our employees are assigned to light duty, we use the opportunity to better our product — the employee,” wrote Lynne Kossow, SEEK’s health and safety administrator.

For some companies, budgetary concerns make even simple RTW accommodations a difficult choice.

And there is the perennial struggle of how to pay the salaries of those on modified duty while at the same time possibly needing extra manpower to help with whatever tasks the injured worker is unable to do.

We noticed that a number of Teddy Award applicants are taking a proactive approach to securing funding for these concerns, and ensuring that there aren’t any obstacles preventing employees from getting back to work.

The State of Montana, for one, negotiated a program with its insurer that allows it to earn back a certain percentage of its annual premium. Those funds are then earmarked for making accommodations, restructuring work environments, redesigning workstations, and any of the other incidental costs of returning injured workers to the job.

The best part is that with the money saved by enabling more effective RTW, the state is gaining even more return on the premium it earns back.

Caryl Russo, senior vice president for Corporate Care, Barnabas Health

Caryl Russo, senior vice president for Corporate Care, Barnabas Health

2015 Teddy Award winner Barnabas Health, a hospital system facing departmental reluctance to place workers on modified duty due to payroll budget issues, carved out a line item in the HR budget to cover injured workers’ salaries during transitional work.

Brookdale Senior Living took a similar approach, allocating a special budget to pay workers on modified duty so it would not negatively impact the budget of individual communities. They chose to spin the arrangement as the company providing a “free” worker the community would have to help them. “WOW … did the attitudes change!” the company noted in its application.

Employees First

While there is still little collaboration between workers’ comp and group health at most companies, we saw evidence that some lines can blur, particularly when there is an obvious benefit to employees’ well-being and overall safety.

Tamara Ulufanua-Ciraulo, director of insurance, Stater Bros. Markets

Tamara Ulufanua-Ciraulo, director of insurance, Stater Bros. Markets

2015 Teddy Award winner Stater Bros. Markets instituted something it calls the ICE PACK program, which puts physical therapists on-site to offer free advice, taping, wrapping and icing for any aches, pains or injuries, whether the problems are industrial or non-industrial in origin. The program made an impact on overall employee health and resulted in fewer minor injuries becoming workers’ comp claims.

Stamford, Ct.-based Pitney Bowes manages an impressive array of employee programs and services that benefit those with either occupational or non-occupational injuries or illnesses. These programs are designed to help employees manage the many struggles that can arise in the course of an injury or disability.

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“Pitney Bowes recognizes the connection between mental and physical health, and when evaluating any illness or injury, psychosocial, medical, psychological, economic and vocational considerations are explored and addressed as needed.  This enables us to identify potential barriers to wellness, and our ability to remove those barriers to increase a timely, safe and successful return to work,” the company explained in its application.

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Read more about all of the 2015 Teddy Award winners:

AA LAX TuesdayRevamped Program Takes Flight: The American Airlines and U.S. Airways merger meant integrating workers’ compensation programs for a massive workforce. The results are stellar.

 

112015_03_stater 150X150Checking Out Solutions: From celebrating safety success to aggressively rooting out fraud and abuse, Stater Bros. Markets is making workers’ comp risk management gains on multiple fronts.

 

112015_04_columbus 150X150Revitalizing the Program: In three years, the Columbus Consolidated Government was able to substantially reduce workers’ compensation claims costs, revamp return-to-work and enhance safety training.

 

112015_05_barnabas 150X150Spreading Success: Barnabas Health wins a Teddy Award for pushing one hospital’s success in workers’ comp systemwide.

 

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]

More from Risk & Insurance

More from Risk & Insurance

2017 RIMS

Resilience in Face of Cyber

New cyber model platforms will help insurers better manage aggregation risk within their books of business.
By: | April 26, 2017 • 3 min read

As insurers become increasingly concerned about the aggregation of cyber risk exposures in their portfolios, new tools are being developed to help them better assess and manage those exposures.

One of those tools, a comprehensive cyber risk modeling application for the insurance and reinsurance markets, was announced on April 24 by AIR Worldwide.

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Last year at RIMS, AIR announced the release of the industry’s first open source deterministic cyber risk scenario, subsequently releasing a series of scenarios throughout the year, and offering the service to insurers on a consulting basis.

Its latest release, ARC– Analytics of Risk from Cyber — continues that work by offering the modeling platform for license to insurance clients for internal use rather than on a consulting basis. ARC is separate from AIR’s Touchstone platform, allowing for more flexibility in the rapidly changing cyber environment.

ARC allows insurers to get a better picture of their exposures across an entire book of business, with the help of a comprehensive industry exposure database that combines data from multiple public and commercial sources.

Scott Stransky, assistant vice president and principal scientist, AIR Worldwide

The recent attacks on Dyn and Amazon Web Services (AWS) provide perfect examples of how the ARC platform can be used to enhance the industry’s resilience, said Scott Stransky, assistant vice president and principal scientist for AIR Worldwide.

Stransky noted that insurers don’t necessarily have visibility into which of their insureds use Dyn, Amazon Web Services, Rackspace, or other common internet services providers.

In the Dyn and AWS events, there was little insured loss because the downtime fell largely just under policy waiting periods.

But,” said Stransky, “it got our clients thinking, well it happened for a few hours – could it happen for longer? And what does that do to us if it does? … This is really where our model can be very helpful.”

The purpose of having this model is to make the world more resilient … that’s really the goal.” Scott Stransky, assistant vice president and principal scientist, AIR Worldwide

AIR has run the Dyn incident through its model, with the parameters of a single day of downtime impacting the Fortune 1000. Then it did the same with the AWS event.

When we run Fortune 1000 for Dyn for one day, we get a half a billion dollars of loss,” said Stransky. “Taking it one step further – we’ve run the same exercise for AWS for one day, through the Fortune 1000 only, and the losses are about $3 billion.”

So once you expand it out to millions of businesses, the losses would be much higher,” he added.

The ARC platform allows insurers to assess cyber exposures including “silent cyber,” across the spectrum of business, be it D&O, E&O, general liability or property. There are 18 scenarios that can be modeled, with the capability to adjust variables broadly for a better handle on events of varying severity and scope.

Looking ahead, AIR is taking a closer look at what Stransky calls “silent silent cyber,” the complex indirect and difficult to assess or insure potential impacts of any given cyber event.

Stransky cites the 2014 hack of the National Weather Service website as an example. For several days after the hack, no satellite weather imagery was available to be fed into weather models.

Imagine there was a hurricane happening during the time there was no weather service imagery,” he said. “[So] the models wouldn’t have been as accurate; people wouldn’t have had as much advance warning; they wouldn’t have evacuated as quickly or boarded up their homes.”

It’s possible that the losses would be significantly higher in such a scenario, but there would be no way to quantify how much of it could be attributed to the cyber attack and how much was strictly the result of the hurricane itself.

It’s very, very indirect,” said Stransky, citing the recent hack of the Dallas tornado sirens as another example. Not only did the situation jam up the 911 system, potentially exacerbating any number of crisis events, but such a false alarm could lead to increased losses in the future.

The next time if there’s a real tornado, people make think, ‘Oh, its just some hack,’ ” he said. “So if there’s a real tornado, who knows what’s going to happen.”

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Modeling for “silent silent cyber” remains elusive. But platforms like ARC are a step in the right direction for ensuring the continued health and strength of the insurance industry in the face of the ever-changing specter of cyber exposure.

Because we have this model, insurers are now able to manage the risks better, to be more resilient against cyber attacks, to really understand their portfolios,” said Stransky. “So when it does happen, they’ll be able to respond, they’ll be able to pay out the claims properly, they’ll be prepared.

The purpose of having this model is to make the world more resilient … that’s really the goal.”

Additional stories from RIMS 2017:

Blockchain Pros and Cons

If barriers to implementation are brought down, blockchain offers potential for financial institutions.

Embrace the Internet of Things

Risk managers can use IoT for data analytics and other risk mitigation needs, but connected devices also offer a multitude of exposures.

Feeling Unprepared to Deal With Risks

Damage to brand and reputation ranked as the top risk concern of risk managers throughout the world.

Reviewing Medical Marijuana Claims

Liberty Mutual appears to be the first carrier to create a workflow process for evaluating medical marijuana expense reimbursement requests.

Cyber Threat Will Get More Difficult

Companies should focus on response, resiliency and recovery when it comes to cyber risks.

RIMS Conference Held in Birthplace of Insurance in US

Carriers continue their vital role of helping insureds mitigate risks and promote safety.

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]