2018 Power Broker


Helping Clients Soar

Bryan Holmgren
Vice President
Aon, Chicago

It seems like everywhere you look, businesses are finding more ways to use drones — also known as unmanned aircraft systems. It follows that the insurance industry needs to keep pace. But it wasn’t, as brokers and clients alike observed.

Getting coverage meant a time-consuming process, restrictive policy language, low liability limits and high premiums.

Bryan Holmgren of Aon’s Aviation Practice Group recognized this, and led a team as they developed an insurance solution that provides less restrictive policy wording, more competitive costs at higher coverage limits and a seamless policy placement process.

Aon Aviation’s Unmanned Aircraft Insurance Program now provides clients with a competitively priced way to cover the exposure with a best in class policy.


One client talked about the challenges they faced and how Holmgren assisted them. “Our drone fleet has been growing faster than expected. Bryan helped us negotiate a policy that covers our fleet on a blanket basis rather than reporting each drone. This has resulted in a much easier process to manage.”

She added, “My favorite ‘Bryan story’ is when our drone carrier insisted on language that was crazy restrictive. We had to have a call with the VP of underwriting, who dug in [his heels]. Fortunately, we had Bryan on the call. He brought his expertise from the aviation world and pushed back on some of the limitations.

“Bryan’s incredible knowledge helped get us a result that made much more sense for the consumer.”

Relationships and Communication 

Drew Love, CIC
Vice President, Account Executive
Aon, Dallas

In every business, relationships matter, but never more than when there is a crisis or problem. Aon’s Drew Love knows and lives this, his clients say, and that helps him help them.

For Jesse Castilleja, insurance manager at H-E-B, storms were brewing — literally and figuratively — as Love helped them with the aftermath of Hurricane Harvey and the ever-growing risks of cyber exposure.

H-E-B did a great job preventing cyber exposure, but the carriers just didn’t recognize it. Love facilitated underwriter meetings with carriers he felt were a good fit.

After the meetings, underwriters recognized all that H-E-B brought to the table. This led to a renewal that allowed the client to purchase higher limits and enhance terms and conditions while decreasing price.

“I can use Drew as a sounding board,” Castilleja said. “He’s very knowledgeable and works hard for us and has a strong team that helps us develop risk solutions.”

Another client said that Drew immediately became an asset to them just hours after coming on board.

“Drew is very responsive to all questions and requests. He is proactive in providing solutions. He understands our business. Most important, he realizes the expectations our risk department has from our C-suite and works in tandem with us to exceed their expectations,” the client added.

Yet another client said he told Aon that he always expects the “A team.”

“Love qualifies as an ‘A team’ member,” the client said. He added that as his business grows, their risks are becoming atypical and Love is helping them navigate the new terrain.

The Knowledge They Depend On

John McCaffrey
Vice President
Aon, Dallas

With a significant suite of risk, including remote international locations and 30,000 employees and contractors who fly there, an aviation client of John McCaffrey’s needed coverage that would protect its interests and satisfy contractors as well.

It was a complex placement. The existing program consisted of six different polices covering exposures related to their worldwide operations for airport liability, products/completed operations, and non-owned liability.

“We wanted to take on more risk, but underwriters were resistant,” the client said. McCaffrey, Aon’s Southwest Region Practice Leader, negotiated with underwriters and ultimately created a restructure of their coverage that saved them 15 percent on premiums while reducing the number of policies to two, and creating clarity and coverage flexibility.

“John is top-notch,” the client said. “He is very aware of our market relative to our unique placement, and he gives us a lot of good advice about markets we can use,” she added.


Chuck Burn, senior manager of insurance for Union Pacific, said that their aviation risks include flying to plants in the middle of nowhere — sometimes on a customer’s or supplier’s plane. McCaffrey “knows what to ask for, what to get, and how to develop a travel procedure that will help protect them.”

Burn also said that their recent increase in drone usage sparked a need for better coverage for that risk, a greater understanding of it and the ability to communicate it enterprise-wide. “John has been very responsive and helped us understand the drones as an emerging risk,” said Burn. “He’s helped us understand FAA regulations too.”

Protection for Land or Sky

Scott Thomason
Senior Vice President
Regions Insurance, Texarkana, Texas

From down on the farm to the often not-so-friendly skies, Scott Thomason puts his experience to work helping clients protect lives and livelihoods.

Darrin Henry, owner of Henry’s Aerial said. “Scott helped our company with risk solutions for all aspects of our company, from aircraft and commercial auto to workers’ compensation and property.

“Just today, I called him with a question about our pilots using his personal aircraft for travel from jobsite to jobsite. He instantly had a plan to  protect our interests and the employee’s,” Henry said.

Henry is impressed with the time Thomason has invested in his business, started by his father. Thomason is the only broker who has visited their home and field operations, even bringing underwriters to educate them about Henry’s specialized missions and to meet his pilots.

Thomason also guided Henry’s company as it expanded operations to wildland fire suppression. “Not only did Scott know the aviation industry, he was able to obtain coverage for our fire aircraft service vehicles. We had struggled with coverage for the hazmat [jet fuel],” Henry said.

Katherine Williams, owner of Cotesworth Farms Partnership, concurs. “We have a cattle farm and unusual insurance needs. Scott has covered them all.

“We had a major loss just after we switched to him. He and his staff handled things immediately and to our satisfaction. I was impressed with Scott’s knowledge and thoroughness,” she added.

Ahead of the Curve

Lou Timpanaro
Senior Managing Director
Crystal & Company, New York

Lou Timpanaro knows the insurance industry so well that he can spot trends far over the horizon — while there’s still time to help prepare clients.

Christine Zalar, president/founding partner of Emprize Group/Life Flight Eagle, can attest to that. “Lou has endless knowledge and an absolutely unique ability to get ahead of industry trends. It’s a very powerful capability.”

Timpanaro recently resolved a situation for Emprize. It required that one of their aircrafts be stored at a fixed-base operator (FBO).

“The FBO was putting everything on us,” Zalar said. “They wanted us to assume all the risk.” They were at an impasse until Timpanaro stepped in. He negotiated acceptable terms that protected his client. “Lou knew what we could do to protect our exposure,” Zalar said. “He’s king of the road.”


Another client, an aircraft charter company, wanted to use their insurance program as a marketing tool to attract high net worth individuals — while reducing premiums and increasing protection. Not easy, but for Timpanaro, it was achievable. He reduced costs while increasing liability limits by 33 percent.

But there is one thing even Timpanaro couldn’t predict. An aircraft cleaning company accidentally set off the foam suppression system in an aircraft hangar causing a 30-foot wall of fire retardant.

Cool under pressure, Timpanaro initiated the emergency response protocol: a claims adjustor assessed damage, coverage assurances were communicated and clean up was immediate. The facility, the aircraft and operations were back to normal in four days and payments were made shortly thereafter to close out the claim.

The complete list of 2018 Power Broker® winners can be found here.

More from Risk & Insurance

More from Risk & Insurance

Risk Focus: Cyber

Expanding Cyber BI

Cyber business interruption insurance is a thriving market, but growth carries the threat of a mega-loss. 
By: | March 5, 2018 • 7 min read

Lingering hopes that large-scale cyber attack might be a once-in-a-lifetime event were dashed last year. The four-day WannaCry ransomware strike in May across 150 countries targeted more than 300,000 computers running Microsoft Windows. A month later, NotPetya hit multinationals ranging from Danish shipping firm Maersk to pharmaceutical giant Merck.


Maersk’s chairman, Jim Hagemann Snabe, revealed at this year’s Davos summit that NotPetya shut down most of the group’s network. While it was replacing 45,000 PCs and 4,000 servers, freight transactions had to be completed manually. The combined cost of business interruption and rebuilding the system was up to $300 million.

Merck’s CFO Robert Davis told investors that its NotPetya bill included $135 million in lost sales plus $175 million in additional costs. Fellow victims FedEx and French construction group Saint Gobain reported similar financial hits from lost business and clean-up costs.

The fast-expanding world of cryptocurrencies is also increasingly targeted. Echoes of the 2014 hack that triggered the collapse of Bitcoin exchange Mt. Gox emerged this January when Japanese cryptocurrency exchange Coincheck pledged to repay customers $500 million stolen by hackers in a cyber heist.

The size and scope of last summer’s attacks accelerated discussions on both sides of the Atlantic, between risk managers and brokers seeking more comprehensive cyber business interruption insurance products.

It also recently persuaded Pool Re, the UK’s terrorism reinsurance pool set up 25 years ago after bomb attacks in London’s financial quarter, to announce that from April its cover will extend to include material damage and direct BI resulting from acts of terrorism using a cyber trigger.

“The threat from a cyber attack is evident, and businesses have become increasingly concerned about the extensive repercussions these types of attacks could have on them,” said Pool Re’s chief, Julian Enoizi. “This was a clear gap in our coverage which left businesses potentially exposed.”

Shifting Focus

Development of cyber BI insurance to date reveals something of a transatlantic divide, said Hans Allnutt, head of cyber and data risk at international law firm DAC Beachcroft. The first U.S. mainstream cyber insurance products were a response to California’s data security and breach notification legislation in 2003.

Jimaan Sané, technology underwriter, Beazley

Of more recent vintage, Europe’s first cyber policies’ wordings initially reflected U.S. wordings, with the focus on data breaches. “So underwriters had to innovate and push hard on other areas of cyber cover, particularly BI and cyber crimes such as ransomware demands and distributed denial of service attacks,” said Allnut.

“Europe now has regulation coming up this May in the form of the General Data Protection Regulation across the EU, so the focus has essentially come full circle.”

Cyber insurance policies also provide a degree of cover for BI resulting from one of three main triggers, said Jimaan Sané, technology underwriter for specialist insurer Beazley. “First is the malicious-type trigger, where the system goes down or an outage results directly from a hack.

“Second is any incident involving negligence — the so-called ‘fat finger’ — where human or operational error causes a loss or there has been failure to upgrade or maintain the system. Third is any broader unplanned outage that hits either the company or anyone on which it relies, such as a service provider.”

The importance of cyber BI covering negligent acts in addition to phishing and social engineering attacks was underlined by last May’s IT meltdown suffered by airline BA.

This was triggered by a technician who switched off and then reconnected the power supply to BA’s data center, physically damaging servers and distribution panels.

Compensating delayed passengers cost the company around $80 million, although the bill fell short of the $461 million operational error loss suffered by Knight Capital in 2012, which pushed it close to bankruptcy and decimated its share price.

Mistaken Assumption

Awareness of potentially huge BI losses resulting from cyber attack was heightened by well-publicized hacks suffered by retailers such as Target and Home Depot in late 2013 and 2014, said Matt Kletzli, SVP and head of management liability at Victor O. Schinnerer & Company.


However, the incidents didn’t initially alarm smaller, less high-profile businesses, which assumed they wouldn’t be similarly targeted.

“But perpetrators employing bots and ransomware set out to expose any firms with weaknesses in their system,” he added.

“Suddenly, smaller firms found that even when they weren’t themselves targeted, many of those around them had fallen victim to attacks. Awareness started to lift, as the focus moved from large, headline-grabbing attacks to more everyday incidents.”

Publications such as the Director’s Handbook of Cyber-Risk Oversight, issued by the National Association of Corporate Directors and the Internet Security Alliance fixed the issue firmly on boardroom agendas.

“What’s possibly of greater concern is the sheer number of different businesses that can be affected by a single cyber attack and the cost of getting them up and running again quickly.” — Jimaan Sané, technology underwriter, Beazley

Reformed ex-hackers were recruited to offer board members their insights into the most vulnerable points across the company’s systems — in much the same way as forger-turned-security-expert Frank Abagnale Jr., subject of the Spielberg biopic “Catch Me If You Can.”

There also has been an increasing focus on systemic risk related to cyber attacks. Allnutt cites “Business Blackout,” a July 2015 study by Lloyd’s of London and the Cambridge University’s Centre for Risk Studies.

This detailed analysis of what could result from a major cyber attack on America’s power grid predicted a cost to the U.S. economy of hundreds of billions and claims to the insurance industry totalling upwards of $21.4 billion.

Lloyd’s described the scenario as both “technologically possible” and “improbable.” Three years on, however, it appears less fanciful.

In January, the head of the UK’s National Cyber Security Centre, Ciaran Martin, said the UK had been fortunate in so far averting a ‘category one’ attack. A C1 would shut down the financial services sector on which the country relies heavily and other vital infrastructure. It was a case of “when, not if” such an assault would be launched, he warned.

AI: Friend or Foe?

Despite daunting potential financial losses, pioneers of cyber BI insurance such as Beazley, Zurich, AIG and Chubb now see new competitors in the market. Capacity is growing steadily, said Allnutt.

“Not only is cyber insurance a new product, it also offers a new source of premium revenue so there is considerable appetite for taking it on,” he added. “However, whilst most insurers are comfortable with the liability aspects of cyber risk; not all insurers are covering loss of income.”

Matt Kletzli, SVP and head of management liability, Victor O. Schinnerer & Company

Kletzli added that available products include several well-written, broad cyber coverages that take into account all types of potential cyber attack and don’t attempt to limit cover by applying a narrow definition of BI loss.

“It’s a rapidly-evolving coverage — and needs to be — in order to keep up with changing circumstances,” he said.

The good news, according to a Fitch report, is that the cyber loss ratio has been reduced to 45 percent as more companies buy cover and the market continues to expand, bringing down the size of the average loss.

“The bad news is that at cyber events, talk is regularly turning to ‘what will be the Hurricane Katrina-type event’ for the cyber market?” said Kletzli.

“What’s worse is that with hurricane losses, underwriters know which regions are most at risk, whereas cyber is a global risk and insurers potentially face huge aggregation.”


Nor is the advent of robotics and artificial intelligence (AI) necessarily cause for optimism. As Allnutt noted, while AI can potentially be used to decode malware, by the same token sophisticated criminals can employ it to develop new malware and escalate the ‘computer versus computer’ battle.

“The trend towards greater automation of business means that we can expect more incidents involving loss of income,” said Sané. “What’s possibly of greater concern is the sheer number of different businesses that can be affected by a single cyber attack and the cost of getting them up and running again quickly.

“We’re likely to see a growing number of attacks where the aim is to cause disruption, rather than demand a ransom.

“The paradox of cyber BI is that the more sophisticated your organization and the more it embraces automation, the bigger the potential impact when an outage does occur. Those old-fashioned businesses still reliant on traditional processes generally aren’t affected as much and incur smaller losses.” &

Graham Buck is editor of gtnews.com. He can be reached at riskletters.com.