One Call

about

One Call is the nation’s leading provider of specialized solutions to the workers’ compensation industry. One Call’s solutions enable faster, more efficient and more cost-effective claims resolution with a focus on injured workers’ needs across the continuum of care.

Four Ways to Reduce Stress and Speed Healing for Injured Workers

Stress and anxiety can significantly impair physical healing. With a few adjustments, clinicians and other stakeholders in the workers’ comp process can help reduce stress and facilitate both physical and psychological recovery for injured workers.
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Active Patient Management: How It Can Drive Better Outcomes and Reduce Costs

Actively monitoring and coordinating care is essential to success in workers’ compensation.

Active Patient Management: How It Can Drive Better Outcomes and Reduce Costs

Actively monitoring and coordinating care is essential to success in workers’ compensation.
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How Teleradiology and Artificial Intelligence Are Reducing the Strain of the Radiology Shortage on Workers’ Comp

New technologies can improve workflows, allowing fewer radiologists to read scans more quickly.

How Teleradiology and Artificial Intelligence Are Reducing the Strain of the Radiology Shortage on Workers’ Comp

New technologies can improve workflows, allowing fewer radiologists to read scans more quickly.

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How Artificial Intelligence Is Helping Workers’ Comp Pros Elevate Customer Service to Customer Experience

One Call is using sentiment software to capture how their customer service team is expressing empathy and analyzing that data to drive better outcomes.

How Artificial Intelligence Is Helping Workers’ Comp Pros Elevate Customer Service to Customer Experience

One Call is using sentiment software to capture how their customer service team is expressing empathy and analyzing that data to drive better outcomes.
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How One Call’s Care Navigators Go the Extra Mile to Aid Injured Workers

Comprehensive, collaborative, and consistently communicated care are key to a workers’ compensation risk management approach.

How One Call’s Care Navigators Go the Extra Mile to Aid Injured Workers

Comprehensive, collaborative, and consistently communicated care are key to a workers’ compensation risk management approach.
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For Injured Workers Receiving Physical Therapy, Keeping Up a Steady Pace Toward Recovery Depends on Who Oversees Their Referral

Injured workers whose journey to recovery is guided with the care of a clinical oversight team have the best shot at timely recoveries.

For Injured Workers Receiving Physical Therapy, Keeping Up a Steady Pace Toward Recovery Depends on Who Oversees Their Referral

Injured workers whose journey to recovery is guided with the care and attention of a clinical oversight team have the best shot at clinically appropriate, timely recoveries.

White Paper

Eliminating Roadblocks to Recovery for Injured Workers Begins with Efficiency in Diagnostic Testing

Text messaging, online scheduling and automated reporting help reduce delays in workers’ comp claim flows.

Eliminating Roadblocks to Recovery for Injured Workers Begins with Efficiency in Diagnostic Testing

Text messaging, online scheduling and automated reporting help reduce delays in workers’ comp claim flows.

Positioning Injured Workers for Long-Term Success and High Quality of Life: The Story of Billy P. Amputee

After the catastrophic loss of his arms, former welder Billy P. has found an inspiring way forward, thanks in part to the workers’ compensation team behind him.

One Call Is Emerging from the Pandemic a Changed Company. Here Are 3 Ways It’s Revamping the Business

For all its challenges, the pandemic also brought opportunities to cater to changing needs and focus on innovation.

3 Ways Automation Benefits Key Stakeholders in Workers’ Comp Claims

Injured workers, case managers, payers and providers all have a better experience and better outcomes when laborious manual tasks are automated.

Improving Customer Experience: How This Leader in Workers’ Comp Is Placing the Worker’s Journey Front and Center

One Call is investing in resources to enhance its customer experience, which is leading to improved outcomes across its organization for injured workers.

After Surgery, Early Engagement Means a Smoother Recovery. Here’s What Makes It Work

Proactively coordinating equipment and services, even before the surgery date is scheduled, enables a faster and less stressful recovery for injured workers.

To Solve Complex WC Claims, this New Model Takes an Interdisciplinary, Proactive Approach to Care

In workers’ comp, treatment is too often siloed into discrete products, resulting in disjointed, misaligned care and escalating claim duration and cost. A more integrated approach can address these pain points.

These 6 Use Cases Demonstrate Why It’s Not About Telemedicine, It’s About TeleHEALTH

Doctor visits represent just one corner of the world of health care. Payers should utilize technology to bring broader services to their injured workers.

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