White Paper

An SOS for BPO: Part Three

Strategic Operations Support (SOS) allows core insurance operational activities to be managed by a knowledgeable cohort, who also shares the accountability for outcomes.
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White Paper Summary

In the second post in this series, we covered insurers’ propensities for (and the liabilities in) assuming they have to keep all of their strategic responsibilities in-house and a natural reluctance to expose their data. We discovered it’s often more productive and competitively advantageous to use external resources to optimize their operations strategically than it is to keep them in-house. Those revelations allowed us to shift our perspective from the tactical business processes covered by BPO to the more overarching enterprise-level value of strategic operations support (SOS). In this third post, we’ll solidify the value of SOS and make a business case for its adoption.

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To learn more about Xceedance, please visit their website.

We’re a global managed-services firm that works with insurers, reinsurers, brokers, and MGAs/MGUs to improve operations across the insurance lifecycle, including actuarial, underwriting, policy, claims, CAT management, technology, data and analytics, BI and reporting, and finance and accounting.

Risk Matrix: Presented by Liberty Mutual Insurance

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The R&I Editorial Team can be reached at [email protected]