An SOS for BPO: Part Three
White Paper Summary
In the second post in this series, we covered insurers’ propensities for (and the liabilities in) assuming they have to keep all of their strategic responsibilities in-house and a natural reluctance to expose their data. We discovered it’s often more productive and competitively advantageous to use external resources to optimize their operations strategically than it is to keep them in-house. Those revelations allowed us to shift our perspective from the tactical business processes covered by BPO to the more overarching enterprise-level value of strategic operations support (SOS). In this third post, we’ll solidify the value of SOS and make a business case for its adoption.
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