An SOS for BPO: Part Four
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In our previous post, we shared the ways in which Strategic Operations Support (SOS) relieves insurers of operational pressure across the entire insurance lifecycle. In this fourth and final post on SOS, we point out the ways in which SOS can help insurers view their businesses as franchises (in the sense of predictable repeatability, as detailed by Michael Gerber in his seminal book, The E-Myth Revisited ).
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