2017 Workers’ Compensation Benchmarking Study
Now in its fifth year, the 2017 Workers’ Compensation Benchmarking Study reprises its 2014 survey questions to measure industrywide advancement in claims management these past three years. The study also continues its potent method of validating how and what higher performers are doing differently than lower performing peers to reveal a more robust profile of the successful claims organization. Findings reflect the responses of 572 claims leaders reporting on their organizations’ operational priorities, challenges, and strategies.
To date, more than 1,700 claims leaders have participated in the study’s quantitative surveys and qualitative focus group research. The 2017 study builds on the industry’s collective intelligence to provide a mature benchmarking tool, identify if emerging areas are becoming new industry norms, and expand on practices generating better claim outcomes.
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